Review Time
I’m currently in Seattle for my first experience with this hotel, and while it's a bit too tech-oriented for my taste, I’m enjoying it. The layout may be a bit too intimate for two tall people, but for one, it’s perfect. The location and view are fantastic!
My four-night stay at this hotel was a nightmare. From the moment I arrived, it felt like entering a poorly maintained space. The rooms had a persistent unpleasant odor, and the climate control was ineffective. Despite promises of assistance, I received none, and the iPad controls were useless. They offered a free night as compensation, but when I requested a full refund, they declined. This place is marketed as 4-star, but I see no evidence to support that claim. If you want a restful night, look elsewhere.
I've stayed in citizenM hotels in a few cities around the world and always really enjoyed the experience but last year, they upgraded my account to the gratitude membership for free. I didn't do anything, it just happened.Today, they tried to take $120 from my account as a renewal.I find this incredibly sneaky. There was no warning that I would be charged unless I took action. It just feels really dishonest, especially as my initial upgrade was unsolicited. I likely won't use them again after this
Size of the room, very small, few hairs in the bed, marks on the bed duvet cover sheet, some hairs on the shower tray floor. Sink is outside the shower and toilet cubicle. It seems everything is crammed in to a box room. Width of the room is the width of the bed. No tea or coffee in the room.With regards to the breakfast, pretty average, scrambled egg not nice, streaky bacon served, no salmon after being told by the staff there was. Lack of communication. Total price £355.00. Not good value for the price.Two positive comments, staff were friendly and views from the room and rooftop bar, very good.
After a cancelled flight I got a last minute night in the Amsterdam Schipol hotel. The hotel is very close to the terminal. I had a good breakfast, nice bed and the most friendly staff I met during my whole Netherlands stay. Yes, the rooms are small but is an airport hotel, not made for long holidays and is making good use of the space. Loved the Ipad that controlled everything, the noise suppression room and the fact that the blinds really kept the room dark. Will definitely stay here again for short city breaks as better and cheaper than the hotel I had in Amsterdam
We arrived Sunday evening after traveling from the UK to Washington via Iceland. On checking we were told about the faulty air-conditioning but assured it would be fixed the following morning. On entry to the room we were surprised at the size but it was very humid. We went down to the restaurant to eat as we were starving. We placed the order and waited, and waited, and waited. My wife asked the server where the pizza was only to be told that she had forgotten to cook it. After a 45 minute wait the pizza arrived with no apology. All the lights, TV ect are controlled by an iPad, the frustrating thing is that if you want the toilet light on you have to put all the lights on. The Aircon was never fixed in the end. On check out we spoke to a young lady (who looked like Macy Grey) she asked us I we had a good stay. When we replied no due to there being no Aircon she just gaslighted us with no concern or empathy. While we were waiting for our taxi another guest came down who had exactly the same issue Macy Grey fawned over her and gave her food tokens for her next visit. This guest was of African American descent do I dare say there was a bit of "look after your own" in there somehow.We have since canceled our CitizenM membership plus cancelled the CitizenM room in San Fransisco.
Lots of CituzenM hotels, my review covers the one at Amsterdam Schiphol. Can't speak for the rest.Interesting hotel. Staff are excellent -friendly, efficient.Hotel is a 5 minute covered walk from Schiphol terminal 3. That's fine im good weather, not sure about wind & rain, sides are open.Rooms are "compact". If you're comfortable with an iPad, no probs, almost everything operates from it. Lights, tv, blinds. I found the thing a bit unresponsive. Press home to start? There is no home! Anyway, managed. Room was very quiet, can be totally darkened.Shower's fine, once you realise there's a microswitch on the doors - shower starts when doors are fully closed, needed a good slam. Fine once working.Really a 1 person room, toilet is completely in the open.Overall, bit quirky, but certainly worth repeat visits.
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