Review Time
The piece was even nicer than I expected it to be, and the shipping communication was great. Definitely got my money's worth, and then some. Can't say that too often these days.
Ordering on the website super easy. Ordered around 12/10… still waiting … should have it delivered today.
I think the cie has too many orders coming in as they can’t fullfill them within given time frame. If you don’t communicate with them, they won’t reach out on their own to inform you of delays. Also note that this is manufactured in Europe, if your order in usa or Canada you will have to pay import/taxes/fees to the transport cie before they release your product
Took nearly 2 MONTHS for the order to arrive, and now I'm being charged and ADDITIONAL $68 in Duties from FedEx. It's not even that great of quality, and I'm now into it for almost $400
Good quality product and very professional overall. Customer service was responsive anytime I reached out.
If you’re ordering as a gift, be very mindful of timing. While general timelines are listed in the FAQ, it’s easy to underestimate the full turnaround when you factor in custom design, production, shipping, and holidays. I placed my order on December 3rd and it arrived on January 30th. I received the first shipping notification on January 19th, and overseas shipping time itself was expected. From order to delivery, the total turnaround was about 41 business days, including Christmas and New Year’s.
The box arrived pretty beat up and partially opened. It looked like clear packing tape was used but not reinforced on all sides, so the areas without tape ripped open and exposed the product. Thankfully, the product itself was fine.
Overall, I’m happy with the product. I just recommend ordering well in advance or reaching out to the company beforehand if you’re on a deadline.
This was supposed to be a Christmas gift. I understand the production and shipping times as I have read in FAQs and an email from PV Customer Service, but it has now been 6 weeks since I’ve made my order. Per PV, production takes 15 business days, with shipping typically taking 2-7 business days... a preselected design, not customized. And now just received an email that the order is remaining delayed till further notice.
I wish I could give Petrol Vibes a 2.5 stars… right in the middles. I ordered a $299 neon track as a gift for my son for Christmas on 12/1. I started asking for an update or shipping info on 12/21. After emailing them both in response to their sales emails, and on their email link on their website. When that didn’t work, I started leaving comments on their facebook ads asking if I was ever going to get my order. They didn’t respond to any of emails until it finally shipped on 1/4 and arrived on 1/12. It was packed ok - not good, but not the worst. Unfortunately, when it was opened, there was NO hanging instructions, and 3 of the screws included in the track to hang it had broken from the track and cracked the back acrylic. I am now attempting to get instructions to repair and hang, or a replacement. We’ll see. I hope I can update with better news.
Having read a selection of previous reviews we elected to proceed with the purchase. Our purchasing experience was nothing but positive. Ordered just a few weeks before Christmas and as indicated in some reviews did not expect to receive within any sort of superfast time frame. The item arrived, well packaged, 5 weeks after ordering. I believe that was more than acceptable given the time of year. Very happy with the product and service.
Fantastic item with various settings and brightness levels. The cord is very long, making it easy to reach outlets and conceal the cables along door frames and similar areas. All corners are numbered, and key track locations are clearly marked. They even offer tracks that are no longer used for racing. This brought back wonderful memories for my dad during the holiday season. Thank you!
I’m reaching out from Japan. I bought this as a birthday gift for my son. Given that December is a particularly busy time, the delivery took longer than expected, which made me a bit anxious. However, upon contacting the support team, I received a warm and considerate response that quickly put my mind at ease. The product arrived safely, and my son was overjoyed. By the way, I have a sports car, and my son has a different model. They both look fantastic! Highly recommended!
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