Review Time
I recently had my car serviced at Citigate Škoda West London and was extremely impressed with the whole experience. From booking through to collection, everything was handled efficiently and professionally.
The team were friendly, knowledgeable and kept me updated throughout the day. The work was completed on time, clearly explained, and there were no unexpected surprises. It’s refreshing to deal with a dealership that combines strong customer service with genuine transparency.
A smooth, hassle-free service experience – I wouldn’t hesitate to recommend them and will definitely be returning for future servicing.
Ricardo went above and beyond for me and my disability. Nothing was too much trouble! So helpful, professional and kind.
I needed a car within one week and he accomplished it for me. Karoq is an amazing car. Easy to drive and not loo much tech.
If you need a Skoda car, ask for Ricardo at Citygate. His manager Dan was lovely too. Just a lovely, helpful team.
Faizan was very professional friendly and knowledgeable throughout the whole process, making everything easy to understand. From helping us to decide on which car through to our collection . Love the car
Great experience with Citygate Skoda Watford, excellent in communication and service. Top class. Especially Neli was outstanding in guiding me through every step. Would definitely recommend. Thanks
I bought a car in April 2025, was promised a box of wine that would arrive after I purchased the car.
I bought the car unfortunately the wine has never arrived ... I chased by email to Sales person Kiran, I heard nothing, followed up in November and spoke to Nick Mundy on the phone was promised it would be sent, he said they use a third party for the wine and that was where the problem lay.
Still nothing as of 7/2/26
I only remembered all this after their service person phoned asking to book my car in for a service, you want my business and my follow up business then you really need to keep your promises.
Highly recommend Citygate West London. I recently brought my VW in for a service and my advisor, Alex was excellent. Great communication before my appointment and during. Explained everything thoroughly and kept me updated. The reception team were also great. First class service!
My experience was very great full the customer service by Unaisha and Natasha both were very helpful and very polite, I am very happy within the excellent experience. Thanks Unaisha and Natasha
Citygate Kia Watford
The whole experience of buying my new car was made very easy and stress free by Umar at High Wycombe.
He took great care with everything, from paperwork to all the details of the new car. Excellent service .
At a local dealership, we encountered a team dedicated to customer service. Whether I visited for a service or to purchase a new vehicle, this time it was for buying. Our sales representative was exceptionally courteous and knowledgeable, making the process enjoyable. He allowed my wife and me to make our decision regarding the new model we chose. Once we decided, he handled all the administrative tasks, and our car was ready for collection on the scheduled date. We appreciate his professionalism and that of his managers, and we are pleased to recommend this dealership to others.
I recently obtained an electric vehicle from a local dealership. The sales representative was exceptional, providing clear explanations throughout the buying process and addressing post-sale inquiries. I am very impressed with their commitment to assisting me.
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We are a leading automotive retailer with 13 locations across London, Buckinghamshire, Hertfordshire, Berkshire and Middlesex. We sell and service Volkswagen, Volkswagen Commercial Vehicles, ŠKODA, SEAT, Kia and CUPRA vehicles and offer fleet, Motability and car and van rental services. We are committed to excellence in everything we do.
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