Review Time
After sitting in my cold damp garage for five-years, my 2 Tracer R rear lights are still working - albeit with a third of the battery life. But this is a battery issue not an exposure issue. Due to moisture, most of my tools have rust on them. I reached out to exposure for a service of the lights and they were super helpful with a prompt response. After considering the price and deciding it was not worth it, I stripped the lights to see if i could do a battery mod. Seems like an easy one if you have the right soldering iron tip. I've been super happy with the lights. They are a delight to use except for one thing. When you have cold hands and reach behind to double push the button, it can be difficult to do at times but such is the excellent nature of the sealing of the lights to prevent water ingress. Yes, you pay a premium, but all those Chinese lights will just fail on you - they are super false economy.
I have the first generation of Sixx Pack lights, the top end most expensive ones.... and it is still going strong.A few years ago I broke it in a crash and they not only fixed it, but updated the control panel as well. I recall this cost about £50.This winter the light was dead... no action whatsoever. I sent it back and they replaced a circuit, posted it back to me... about £20 inc postage and turned around within a week.This is why Exposure lights are the only lights to have. I'm 10+ years in and its still beaming out 3000+ lumins. Now, I know you can't say that about the other light brands (looking at the box of failed lights in the shed)
This is one of the best companies I’ve ever bought a product from. They sell superb lights for mountain bikes that will keep you safe at night off road - consistently the best performing in class. My oldest exposure light is a six pack light which is now over 10 years old; it developed a minor switch issue (still useable). Feeling that it owed me nothing after thousands of miles of off road dependability, I sent exposure the torch to see if they could fix it and was happy to pay commercial rates given the use the torch has had - not only did they fix it way outside any possible warranty, they did it for a nominal price. I will never buy bike lights from anyone else.
The lights have been mega since the day I got them, one of the chargers gave up the other day after 5 years of service. The team went over and above in ensuring I was sorted and back out ASAP at a very reasonable cost too! Amazing company. Fast, caring and effective. 10/10
Spoke to Sam at Exposure Lights re a problem with my front light and to choose an appropriate rear light for a long overnight ride I have coming up. He could not have been more friendly, helpful or knowledgeable about it. A most helpful, enjoyable and productive call.
Super products and customer service. Have been using their day bright lights for cycling and feel much safer knowing drivers can see me on the road from a distance. Had issues with the light band wearing out after long use and customer care posted a replacement for free. Very happy customer.
After-sale customer service is outstandingProducts are top-notch throughout, both in terms of functionality as in steadyness.Due to lack of distributor in Denmark, I've been in contact with Exposure directly, to get some advise to a product. I've also experienced outstanding service and kindness, in regards to just a very small order (Helmet mount for Diablo and Zenith). This company has it values right, it is real people one talk to, and they appear not being out to just make the money, but also to make us customers, really have the best experience with the best products.Having been a competive cyclist since childhood. Now in my 50's still doing a lot of night mtb riding and still competitive. Consequently having worn out a lot of lights over the years.Getting my hands on Exposure lights (I got the Sixpack MK13- Diablo MK13 and Zenith MK3); The technical features on each of the lights is superb. - Like: the Sixpack beams down itself on the climbs- to beam up again ones you pace up again. That's such an usefull unique feature, as is the "tap" function on the helmet lights.My advice is: Don't compare prices when you pick your next light, cause Exposure lights should not be compared in quality to anything else- they outperform.
Customer service is excellent. I wanted to add additional products to my order and they gave me free shipping. They respond very quick and are very helpful. I strongly recommend exposure lights to anyone, great products and great customer service 🙂
Excellent products. You can buy lights more cheaply but these will last a lot longer. The quality of the enclosures is excellent. I recently had an old light (long since out of warranty) repaired by their service team. Very prompt turnaround and very reasonable price. Great company
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