citywatches.co.nz

4.6
4.6 Based on 141 reviews

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Average Rating

4.6

/
5

141 Reviews

5 Star
87%
4 Star
2%
3 Star
4%
2 Star
1%
1 Star
6%

All Reviews

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Review Time

Barry Ricketts
Thought I was buying a genuine Bulova Marine Star but ended up with a fake Chinese copy for the pric

Thought I was buying a genuine Bulova Marine Star but ended up with a fake Chinese copy for the price of a genuine one. I complained and requested a refund. They sent me the return envelopes with a tracking number so all I had to do was take it to the post office. With overseas purchases there is a huge risk of not getting the refund after the item is returned. However, we kept up polite correspondence and the refund came back through Paypal without delay. I gave them three stars for turning things around with their refund service which I thought was commendable. I bought a genuine Bulova watch from Chrono 24 and it is perfect.

3
Date of experience: Mar 01, 2026
Barry Ricketts
Check if it is genuine before you buy

Thought I was buying a genuine Bulova Marine Star but ended up with a fake Chinese copy for the price of a genuine one. I complained and requested a refund. They sent me the return envelopes with a tracking number so all I had to do was take it to the post office. With overseas purchases there is a huge risk of not getting the refund after the item is returned. However, we kept up polite correspondence and the refund came back through Paypal without delay. I gave them three stars for turning things around with their refund service which I thought was commendable. I bought a genuine Bulova watch from Chrono 24 and it is perfect.

3
Date of experience: Feb 23, 2026
Russ Ellen
Citizen Eco-Drive Rubber Strap Turquoise Dial AW1760-14X 100M Men's Watch 

Nice watch, received well wrapped and boxed for safe travels. I was kept up to date regarding the shipping updates. Item shipped in a timely manner from overseas and not New Zealand.Special website prices are excluding taxes so you will need to add this to your special discount.Example as below SubtotalNZ $249.85Shipping NZ $0.00Taxes NZ $37.48Total $287.33 NZDYou saved NZ $13.15Pros - Great selection of watches & free shipping, cheaper than most shops online.Non-Pros - Discounts vary from 5% to 15% and they only really cover the cost of taxes.

4
Date of experience: Jan 22, 2026
Darryl Rush
Really pleased with my watch,arrived…

Really pleased with my watch,arrived fast on Dhl totally recommend this company thankyou

5
Date of experience: Nov 17, 2025
Georgina Guild
I ordered and paid for a watch but it is not in stock

I ordered and paid for a watch this morning and they have just informed me that the model is not in stock, despite it still showing on the website. I will update this if I receive my refund. It is unacceptable that companies appear that they are based in NZ when in fact they are not.

1
Date of experience: Oct 16, 2025
RONALD
Watch review seiko 5 automatic

thank you city watches i am very satisfied with your product😊i will order again soon😊Have a great day!!!

5
Date of experience: Oct 09, 2025
Vieta Kafka
Beautiful watch

Beautiful watch. Couldn’t be happier.

5
Date of experience: Oct 08, 2025
Ariel
Excellent Service Delivery only Took 3days to Arrive.

Delivery only Took 3days.. Service is Excellent.. i honestly Jumped into Conclusion seeing others Negative Reviews regarding CityWatches and i Apoligies for that.. I did Email them Regarding my Thoughts and the Response from them is Fast and no Hassle.. i would like to say Thank You To Katherine of Citywatches who assisted me i really appreciate your help.. now i can Personally Say Based on my Experience that CityWatches is A Legit Company.. So Happy with my Purchased with Them.. and Looking Forward to get another Watches from them.. Other People might Say that CityWatches is a SCAM.. i can now say they are NOT.. CityWatches is A Legit online Watches Shop.. Thank you so much for the Excellent Service.. Keep it Up!!!

5
Date of experience: Sep 25, 2025
Regina Brooks
I purchased an Invictis watch for my Grandson

I purchased an Invictis watch for my Grandsons birthday from City Watches last week online.From that starting point to the watch being delivered to my door was 8 days.Singapore to NZ.I got fantastic service and regular updates as to what stage my parcel was at. This company is easily the best I have ever used for online shopping.Even the courier company they use let me know what day delivery would be AND when they had delivered the watch .. A first so thankyou 👏I will be purchasing from again and look forward to their fantastic service. Thanks City Watches 🤗

5
Date of experience: Jul 28, 2025
SawBurN
I placed an order with City Watches…poor customer service...still waiting for my refund!

I placed an order with City Watches from New Zealand in July. I had assumed they were a NZ based company due to their web handle. Unfortunately this is not the case, and the watch I ordered took longer than expected to arrive as the watch was arriving from Singapore. Unfortunately the watch was not suitable and I requested a refund. Their communication and time taken to respond was poor. The returns label process was a bit of a shambles and I ended up feeling like I was doing all the work printing labels, contacting the postal company etc. I sent the watch back and did not hear anything for a couple of weeks. I followed this up with them and they said there would be a 7-10 business day processing time....I am still waiting and its now September!! Poor service from citywatches.co.nz. I would not recommend purchasing from them unless this type of service is what you are hoping to receive!

1
Date of experience: Jul 21, 2025

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