Review Time
The sales rep we dealt with over two or three weeks decided to go over our heads and email our CEO when we gave him a flat no and said we didn't want their service. That's pretty scummy.Despite our flat no, there was a possibility we might come back to it in the future, but after the sales rep decided to go above our heads like that, there's no possibility we would ever go with this company ever again.
Clerk Chat exceeded our expectations. A huge shoutout to Josh Hancock, who was instrumental in getting us up and running. He walked us through the entire process, answered all our questions, and made what seemed daunting feel effortless. Since implementing Clerk Chat, we’ve been able to handle customer inquiries faster and more effectively. Customers love that they can reach us via text on the same number they call, and we love how it keeps everything professional and efficient. I can’t imagine running our business without it now!
The service was mediocre at best, and the support team was slow to resolve issues. Clerk doesn’t provide pro-rated refunds for annual plans, which is a big downside. I’d recommend skipping this one and choosing a more accommodating option instead.
After a successful sign up using Microsoft SSO, we aren't able to log in for three (3) months. The only replys we get are 'We are working on it' and 'Please sign in and change this and that in your account'. Well, that's exactly the problem: we can't sign in anymore.
One of the standout features was how Clerk Chat helped us navigate the often-complicated process of registering for 10DLC compliance. Initially we tried registering for 10dlc via Zoom but quickly gave up as our campaigns were getting denied. Clerk Chat was able to get us registered within a day.
Clerk Chat made it incredibly easy to enable SMS on our existing business phone number, which was a game-changer for our communication with customers. We didn’t have to change numbers or go through complicated setups—it just worked! The ability to send and receive messages directly from our business line gives us a professional edge and keeps everything centralized. The automation tools are the cherry on top, helping us manage responses efficiently and provide excellent customer service.
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