Review Time
Exercise caution with the International Calling App. I recently tried to use it and found that my credit had expired. This important information is not clearly stated on the main pages of the website. I had the app set up at a local mobile counter, where they were quick to take my payment and assist me, but nobody informed me that the credit was time-sensitive and would disappear after a certain period. I only realized this when I needed to make a call and found my credit gone. The company might argue that this information is buried in the terms and conditions, but that does not provide sufficient clarity about this 'rip-off in waiting' at the point of sale. I have been a customer for years, but this experience makes it hard to trust when they resort to such questionable practices.
Be cautious when using the International Calling App. I recently attempted to access it and found that my credit had expired. This crucial detail is not clearly stated on the main pages of the website. I had the app set up at a local mobile counter, where they were eager to take my payment and assist me, but no one mentioned that the credit was time-sensitive and would expire after a certain period. I only realized this when I needed to make a call and discovered my credit was gone. The company may argue that this is noted in the terms and conditions, but that does not provide adequate clarity regarding this 'rip-off in waiting' at the point of sale. Despite being a loyal customer for years, this experience has made it hard to trust them when they engage in such questionable practices.
I spoke to a representative today regarding the new Calling App, and all my questions were answered perfectly. She was incredibly helpful. This app is amazing for making international calls, significantly better than other apps I've tried, and the costs are much more competitive than other providers. Great job!
The app works well and meets my needs. I give five stars for the excellent customer service I received after reporting a functionality issue. Thank you to the representative who guided me through the problems and offered a good workaround. They are addressing a known bug as well. I was pleasantly surprised by the level of support I received. Great job!
I faced challenges while trying to top up my card due to a system outage. I called the support line this morning, and a lovely representative answered right away, checked my account, and resolved the issue. It was a pleasure to receive such kind and generous service.
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