Review Time
The service provides an email and phone number for contact, but despite my attempts to reach out, I received no response until today, which was my first reply. To summarize: I still haven't received the product I ordered. Tracking information indicates the shipment has been stagnant since December 24. I placed my order on the 15th, and it seems the package may be lost. Until yesterday, I had not heard back from the seller, but I finally got a response directing me to check with the local postal office. However, I do not reside in the United States; I use a U.S.-based international shipping service to receive my product. I have replied once more to the seller, but I find their response unsatisfactory. I purchased from them, not the postal service, so directing me to contact them feels inappropriate. The seller should recognize their responsibility in ensuring the customer receives the product safely. I request resolution for this matter.
The service lists both an email and a phone number for contact, yet despite my attempts to reach out, I received no response until today, which was my first reply. To summarize: I still have not received the product I ordered. Tracking information shows the shipment has been stagnant since December 24. I placed my order on the 15th, and it seems the package may be lost. Until yesterday, I had not received any replies from the seller, but finally got one. Their response was to check with the local postal office. However, I do not live in the United States; I use a U.S.-based international shipping service to forward the product to my country. I have since replied to the seller, but I find their response unreasonable. I made the purchase from them, not the postal service, so directing me to contact them does not make sense. The seller must understand their responsibility in ensuring the customer receives the product. I request resolution for this issue.
I placed an order for $223.25 on November 5th, and as of December 5th, I still haven't received it. I've sent multiple emails without any replies. I'm moving in a week, which adds to my frustration. I was fully charged, not just pending. ***Eventually, they shipped it over a month after my order.***
Currently, I am quite dissatisfied. After my purchase, a disclaimer appeared on my receipt stating that shipment could take 1-2 weeks, which was not mentioned during ordering. Had I known, I would not have ordered from this service. I was scheduled to see my physician soon, who sells the same supplements at the same price. Furthermore, the service offers tracking or text updates, but I have been unable to track my order due to not receiving a verification code, nor have I received any updates. I attempted to follow up during their stated hours, but there was no answer, and the voicemail box is full. The message asks for understanding as 'patient care is our priority.' While there may be well-meaning individuals behind the scenes, they seem to lack business acumen. I have no investment in the company; when I order supplements, I expect smooth service, and it is not my responsibility to accommodate their priorities. I recommend seeking alternatives as many companies offer supplements. They are quick to take your money but slow or non-existent on service.
It is completely unethical for a company to fail to inform customers before a purchase that delivery will take two to three weeks. In my case, it took nearly three. This information should be disclosed prior to the order being placed, allowing customers to decide if they are willing to wait that long for a product that could be delivered much quicker from other vendors at the same price. If there is truly no way to expedite shipping, that should also be disclosed beforehand. I find it very unprofessional that the customer service line leads to a voicemail that indicates they prioritize other types of customers over you. I will not be purchasing from this company again. Longevity in business does not equate to doing everything correctly, and failing to disclose delivery times before payment is poor business practice.
After reading the reviews, I was quite worried, but thankfully the service performed excellently. I ordered three bottles of a product with free shipping on September 19, and my items arrived on September 23. They kept me informed via email, and everything arrived in good condition without any problems. It’s unfortunate that others faced difficulties, but not everyone has the same experience. Their prices are competitive, and I am satisfied with my order.
I have never encountered such a poor experience online while ordering vitamins and supplements. The service charged my card, and it has been in 'awaiting credit card settlement' for over a month. They have already taken my money, so what is the real reason for not shipping the product? I have been patient enough and plan to contact my bank in the morning to dispute the charges.
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Clinical Nutrition Centers combines the personal touch of a local, independent physician’s healthcare office, a nutritional medical dispensary, and a retail sales outlet, with the convenience and product selection of shopping online. Our founder has over 28 years experience in the integrative medicine natural health care field, and who has decades of experience in navigating the professional supplements and nutritional products industry that contains massive volumes of products available to physicians. His education, training, and knowledge in functional medicine has provided cutting-edge solutions for patients since the 1980s. Clinical Nutrition Centers is a family business founded on the principles true natural and healthy holistic health care should of combine honesty, integrity, and affordability. Clinical Nutrition Centers established the family's next generation cutting-edge health care business with these goals in mind and heart: To be a world leader in making available and affordable the best holistic health care assessment and nutrition treatment programs combined with the highest quality professional strength nutritional products.
Our company seeks to provide our customers with the most clinically effective natural and nutritional based supplements and remedies together with accurate methods to determine the precise products your body needs to improve function, get healthier, and stay healthy with fresh products and fast shipping.
Our first retail location opened in 2012 in Wexford, PA. Our walk-in natural health care clinic and retail store is open 10am-6:00pm Monday through Thursday and 10am-5pm on Fridays Eastern Standard Time Zone. Phone line hours are available during the same operations hours for walk-ins, Monday through Thursday 10:00 am - 6:00 pm and 10:00 am - 5:00 pm Fridays during Eastern Standard Time. If you reach us by telephone after we are closed, you are welcome to place orders on our voce mail and we will call you back ASAP.See more
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