Review Time
The worst customer service i have ever received from a company! They gave me store credit for damaged and defective items sent to me for them to only give me store credit which I did t want and it doesn’t work! No one gets back to you! So I had to go to the BBB ANDreport fraud to my credit card! This company is ruthless and scam artist! They should not be doing business! Super dishonest. Sad cause I spent over 1k on there products with a couple months and they can’t refund me 50 bucks for damaged stuff they sent me! Comply disgusted with these people and this company! Shame on you RUTH AND CHRIS!!!!! Bunch of DISHONEST AND JERKS RUNNING THIS COMPANY!!!
The worst customer service i have ever received from a company! They gave me store credit for damaged and defective items sent to me for them to only give me store credit which I did t want and it doesn’t work! No one gets back to you! So I had to go to the BBB ANDreport fraud to my credit card! This company is ruthless and scam artist! They should not be doing business! Super dishonest. Sad cause I spent over 1k on there products with a couple months and they can’t refund me 50 bucks for damaged stuff they sent me! Comply disgusted with these people and this company! Shame on you RUTH AND CHRIS!!!!! Bunch of DISHONEST AND JERKS RUNNING THIS COMPANY!!!
The worst customer service ever. It takes days and days for them to respond to an email, which is inexcusable. They offer and promote three day expedited shipping but never honor it. My latest order was promised to be here by December 23 and it now is not going to be here till the 27th. Why on earth did I pay for three day when it's going to take 10. Do you think I can reach out and actually talk to anybody? Nope. And when they do finally get around to responding, it'll just be some generic excuses. They take no ownership, make no improvements, and basically don't seem to care at all. A company of this size has no excuse to take days and days to respond to a customer.
I like their oils, their pricing and free shipping. What I don’t like is they give you a discount for auto ship orders. But then they don’t remind you of an upcoming order. So too bad if you want to make any changes or skip the order. Set yourself a reminder. The return policy takes forever.
My experience is very similar to many here. It took a week to tell it was shipped but the tracking code always comes up as not found. After a fortnight I contact them and receive an automated message saying it may take 72 hours to respond because they are so busy and on it goes. This is a scam business. Avoid! Avoid! Avoid!
First time ordering from them, NEVER AGAIN.My package supposedly left on November 24th. It's now December 9th. I didn't realize it never arrived because it was going to my package forwarding company. Last week once I realized it never arrived, I emailed them. They apologized and said it was reshipped. I asked them, did it NEVER ship the first time or what happened?No response.It has to arrive within 2 days, otherwise my box leaves without it. I even asked them to ship it overnight or 2 day.I even started a new ticket & again NO RESPONSE. They have no phone number on their site which I find very suspicious.Other things to note:1. Their search doesn't work properly. I searched or the exact item and it wouldn't show up. They had to give me a link just for me to add it to my cart.2. Their reviews are all mixed together, so if I want to see the reviews about item A, EVERY other review is in those reviews & they said they designed it that way. What??? Who does that other than evil Amazon so they can confuse you and load up fake reviews. I've been ordering online for decades & sites don't do that, so that's another very suspicious thing.I'll have to call my credit card company to dispute the charge if I don't hear from them by tomorrow. And guess what, it was shipping from Dallas to Houston which should take what, 1-2 days??? LOL USPS said they have to file a lost claim.Now I can see they have done the same thing to many other people too. I would have ordered other things from Jade Bloom had I known I wasn't getting everything I needed from this company. sigh
NEVER AGAIN! I've been waiting over 3 weeks for my package to arrive. Each time I emailed the company I get a generic email. At the 2 week stage my order was still processing. No care at all about the customer. I purchased from Revive in good faith... never again!
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