Review Time
This closet service in the area is truly disappointing. With so many alternatives available, I strongly suggest seeking options elsewhere. The designs did not align with the initial installation. The owners altered the wall where a shelf was placed without informing us, deeming it unimportant. The quality of fabrication and installation was very lacking. Our concerns were downplayed by the owners. It took four attempts to get it right. The installation manager displayed a lack of interest. The same owners operate in both locations. I recommend finding another company. (See linked pictures.) We are planning to do three more closets with a different service.
Love my closet build for child room. Alanna the designer created a super organized plan, Jose the installer was effiencent and courteous . ANDY is awesome!!!! He came in and did a service check and made tricks of the trade adjustments. He was engaging and informative. Thanks Closet Factory!!!
Well it's been 13 months since Closet Factory started my project... I had to find another company to finish the job which voids their so called "lifetime warranty". The new Houston franshise owner, Joe Ali, is a rude ill-mannered child. Closet Factory corporate is aware of how Joe treats his employees and customers but refuses to acknowledge the complaints. Phone calls and emails will go unanswered. There's gaps in the corners and edges weren't trimmed properly. They installed silver hinge caps which didnt match the rest of the hardware. Just flat out refused to fix. Don't believe the 5 star reviews... they're fake or paid.Thank you to Costco for making it right and to The Tailored Closet for finishing the job Closet Factory refused to do!
A gentlemen called Armando L. Working for the company harasses women online. The company is removing all the comments and blocking people who want to raise the awareness, as the customers and especially women customers are in danger. Be careful ladies. Also we await the company to assure the customers we are safe now and he’s no longer working for the business. It’s an incredible harm for a good performing business.
Sylvia did a fantastic job designing my closets. She actively listened to my needs, looked at the spaces, understood my budget and came up with a fantastic plan. Furthermore, Thaylon did an excellent job with the installation of my closets. He was respectful of my home and even came back to make a minor adjustment. I highly recommend them!
Right from the initial quote with cam to the oversight with Cassandra, everything was easy, on time, well communicated and professionally done.We had procrastinated for quite a while mainly because of concerns of the cost. But they really worked with us and helped us design exactly what we needed at a price that was affordable to us. The installers were on time in arriving and got the job done in the amount of time promised. They made sure to clean behind themselves so that you couldn't tell they had been here.It's been a month now or so and we are just so happy with the results. Thank you so much closet factory!
We are so pleased with the whole experience with closet factory. From the beginning with Regan to the installation. We had estimates from other companies no one could compare to the experience .Devon Lyons was an amazing young man and did an outstanding job you are very lucky to have such a great person in your company. I will highly recommend your company to all my friends thankyou. From the Andersons
We had all of our bedroom closets, study room, pantry, laundry room and garage done through the Closet Factory over the last 3-4 months after we moved into our new home in Wesley Chapel. Kamila Correa did all of the design and Simon installed most of the interior and garage closets, including the study. We went through many customizations, including a glass door cabinet for our master bedroom and a perfect study room wall. Thanks to Kamila for her patience and dedication on the design. Thanks to Simon for a great job on the installation - also very clean before and after, Thank you!
Sylvia designed the plans for my 3 bedroom closets. Her professionalism and attention to detail were very obvious. Trevor was the installer assigned to the job. a very hard worker that was diligent to projection completion. Sylvia made a follow up visit to ensure I was completely satisfied with the results. Great customer service Closet Factory.
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You are unique and so are your needs. When it comes to creating custom closet solutions that are imaginative, well-organized and satisfy your design sensibilities, we believe the process must begin with a partnership between you and one of our designers. Together we will create a storage system individually designed for the way you live and the items you store. And then we style your closet to fit seamlessly into the aesthetic of your home.See more
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