Review Time
We have everything in one place – PMS, channel manager, booking engine, payments, and guest communication. So far, we’ve had a positive experience because day-to-day operations are much smoother, with fewer mistakes and manual tasks. Besides, the insights help us with forecasting and planning decisions.
We have everything in one place – PMS, channel manager, booking engine, payments, and guest communication. So far, we’ve had a positive experience because day-to-day operations are much smoother, with fewer mistakes and manual tasks. Besides, the insights help us with forecasting and planning decisions.
I made a reservation through cloudbeds and did not receive a confirmation email. I have been searching everywhere to try and find out how to contact cloudbeds and cannot find a way to do that. I have emailed the hotel directly now to be sure I have a reservation but this is extremely stressful.
You can only contact Cloudbeds by computer no phone conversation. Have lost 3 days of business due to nonpayment. After 3 and a half years and card was declined for it being changed and I tried to pay with ACH on Friday would not accept and then tried to pay with new card would not accept. Been paying for a website for 3 years that has not been finished. Tried to make payment since Friday and not letting me. Probably time to start looking somewhere else.
I reported 4 days ago I was locked out of my lodging management page, now 4 days later they send me an email claiming they understand my frustration but have a lot of work and will get back to me as soon as possible.If you're looking for a service with absolute 0 client support you have found it!
we on boarded few months ago and since then our guests have been receiving emails from strange numbers via whats app asking them to do transfers with their exact reservation details pretending to be us. please stay away lots of numerous issues ,they are not honest too
So far the system looks immature. We booked a night, paid in full on booking website. The host is insists on using cloudbeds to do checkin online.On the first day we got Error 400 trying to register on that crap.On the second day we see checkin form, where we expected to enter payment card details.Payment is already made in full, no way we going to pay more. The host seems not able to turn some features on and off, saying "without the card the system does not allow the checkin"So most likely Cloudbeds either immature, or cannot educate their clients - beds provider
I've had the pleasure of collaborating with Natalie and Ron on our needs in getting Cloudbeds setup ASAP. They were very thorough in explaining the product and set up process involved in setting up a property management system to make sure we didn't jump into this project blindly. They were very informative and didn't rush me to make any decision. Held firm on being a consultant first then prioritize sales. Definitely a pleasure to work with.
We had been using the Mews PMS for a long time and always had a very good experience. However, after deciding to change our PMS to Cloudbeds, despite completing all the necessary steps for the migration, the experience was extremely disappointing.We started with one of our hostels first, and immediately encountered major issues. The rates were not set up correctly, and the channel manager was not connecting properly. As the Reservations & Group Sales Manager, I can say that Cloudbeds is not suitable for managing group bookings. I faced significant difficulties from day one. Bookings on hold were not imported correctly, allocations were scattered and inaccurate, and the rates were often wrong.Cloudbeds recently introduced a pro-forma invoice feature, but even with that, the availability view for multiple properties was still incorrect. I wasn’t able to place group bookings on hold or on option easily — I had to create an allotment block for every group, which is extremely time-consuming. There is also no proper tasks or activity tab to track payments, deadlines, or follow-ups. Many essential functions were simply missing, and none of these limitations were communicated to us before we started the onboarding process.When we raised all of these issues with the Cloudbeds team, we were told that many of the necessary features might be introduced next year. However, as a business, you cannot wait a full year for basic PMS functions. A PMS should make operations easier, not more difficult. The entire experience became a nightmare, and we decided not to continue with Cloudbeds.Even after repeatedly informing them of the daily challenges we were facing, there was no real acknowledgment or support from their side. Instead, we felt pressured to continue using a system that was simply not competent from a business perspective. The lack of professionalism and support was extremely disappointing.Based on our experience, I would strongly recommend not moving to Cloudbeds without thoroughly discussing all required functions in detail and having a full demo session before signing any contract. Once the agreement is signed, the support is minimal, and the system was not able to meet our operational needs. We eventually had to return to Mews.
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More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.
Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.See more
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