Review Time
I pre-ordered riftbound from Coasties a few months ago and was expecting it to ship on the release date. The date came and went and I had heard nothing from them, no shipping email or update. I emailed their support a few days after asking for an update and was told I would receive a tracking number by the end of the day. I did not receive anything and since then they have not responded to any attempts to contact them. To add to this I can no longer see my order on their site when I try track it so I assume they have deleted/cancelled it without informing me or offering a refund. As of writing this review it seems the only thing I can do is request a chargeback and report them to Shopify, Trading Standards and any other relevant parties.It seems based on mine and other experiences they have a habit of not fulfilling orders and hoping that the customer will not notice due to the lack of communication from them so they can essentially rob you.Do not trust Coasties Collectibles with your money.Update: After over a week of trying every way I could find to get in contact and probably being a pain in the ass I didn't get an explanation as to what happened but my order was finally shipped. Packaging was great and the product was in good condition but overall I still cannot recommend Coasties Collectibles due to lack of contact/updates and that I am unsure I would have got my order and they'd still have my money if I had not been persistent with trying to contact them.
This company has demonstrated behaviour that raises serious consumer protection and regulatory concerns.In my own case:* Payment was taken late July.* The transaction was cancelled days before the scheduled release, without any refund being issued.* There was a false assertion that the cancellation had been made at the customer’s request. * Multiple attempts to contact the business have been ignored, despite the owner remaining active on public platforms such as Discord.* A chargeback was necessary in an attempt to recover the funds.Falsely claiming that customers have cancelled their purchases to avoid supplying goods may amount to fraud by false representation under Section 2 of the Fraud Act 2006.The continued lack of communication from the owner suggests there may have been no genuine intention to supply the goods - conduct which could similarly fall within the scope of the Fraud Act 2006.Based on my own experience and the reviews of others, the owner appears to be engaging in persistent breaches of consumer protection legislation. Persistent and deliberate non-compliance of this nature constitutes a criminal offence and warrants investigation by the relevant enforcement authorities.Public records available through Companies House show that the owner has previously dissolved two other companies since 2022. It is reasonable to question whether this latest entity, Coasties Collectibles Ltd, will follow the same pattern.A pattern of deliberately taking money without supplying goods, misrepresenting how transactions are cancelled, persistently breaching consumer law, and continually dissolving companies could also indicate underlying HMRC compliance failures.I strongly advise affected customers to submit formal complaints through the concerned operating and regulatory channels:* Asmodee* Shopify* Trading Standards (via Citizens Advice)* HMRCThis is the most effective way to prevent further consumer exploitation.TrustPilot's policies permit users to post one review every 24 hours for the same company. I would encourage affected consumers who are seeking a response, explanation, or refund, to make use of this facility to document their experience and request accountability.
What an awful company, held my money for over a month on a pre order for mega evolutions. Got a pre order confirmation email and everything. 2 days for dispatch should’ve occurred they sent me an email saying that I requested to cancel my order. I sent them an email asking why they have cancelled my order when I haven’t even contacted them. Also stating logic at why would I cancel a pre order right before the due date when I paid this money in advance? They have straight up ignored me. It begs the question as they would’ve known stock levels at the time of preorder. Also why and what did they with money while the held on to it for over a month. I would 100% avoid this company as a bit of research and this has not been the first time they’ve done this to customers!
I placed a Pokémon preorder with coasties collectibles over 2 months. I just received an email recently claiming my preorder was cancelled.For some reason the email stated the reason for cancellation was becasuse I had requested it. When clearly the real reason was that they sold more product than they were allocated.I have yet to receive my refund, and I tried contacting the company via multiple channels, but they're totally unresponsive. It's looking like I will have to issue a chargebackStay away and order your product elsewhere.EDIT: I have done a bit of research on the business by checking their filings with company house. There is one registered owner in his early 20s running it out of what I believe to be is their parents house. You can check their tiktok for yourself, but their whole inventory takes up less space than two shelves (that can't be larger than 100cm across and 40cm deep). This isn't a large or established company that is getting tons of pokemon stock as the website would have you believe. Most of the stock shown on tiktok seems to be collection boxes and less desirable sets such as temporal forces. The 'out of stock' options for prismatic booster bundles are purely for show. I am almost sure that most of the 'out of stock' items on the website have ever been in stock in the first place. This is not a business I would give your money to, the owner has dissolved two firms before this and there is a strong likelihood of this happening again. In regards to the recent wave of mega evolutions cancellations: a company that regards a restock as a single case of shrouded fable ETBs on social media is going to have a tough time getting an allocation of mega evolutions. Judging by the number of people I have seen chasing down a refund for cancelled pre-orders this points to incompetence or fraudulent activity. If there ever was an allocation of mega evolutions given to this store than the owner has very likely appropriated it for sale on second hand market places such as ebay or perhaps more likely whatnot.For those that don't know registering a business with a small warehouse location / some semblance of a storefront is a common way rip and shippers on whatnot get product. How this guy was able to do this from his residential address, also points to complete negligence on behalf of the distributor.There are plenty of scaled down pokemon operations where the owners are friendly, efficient and would take accountabilty. At coasties the owner hides and refuses to refund people. If this really was a allocation error and not outright fraud, the owner should be ashamed. Please stay far away from this business and save yourself a headache.
Managed to place a pre-order on some Pokemon Mega Evolution products from a discord group ping, was so happy to finally get a pre-order in for what seemed to be a reliable store...over 1 month later i have been cancelled for these orders with no explanation from Coasties as to why and i am now out of pocket waiting for my money back, i am also still waiting for the refund to even be processed.In future if you're going to cancel orders do it fast, don't hold my money for over a month and then cancel my order for no reason without an explanation - very unprofessional behavior holding customers money and using them like a bank.
I paid for two separate orders on the 28th and 29th of July. One was cancelled without any notification sent. I only found out about that cancellation when the second order was cancelled days before release.I feel this needs stressing: I'm not the only customer to be denied a cancellation notification. Shopify's UI always defaults to sending an email notification when an order is cancelled and there's no way to change the default behaviour. The store owner had to purposefully uncheck the notification flag to silence each cancellation every time. This doesn't happen accidentally and seems clearly intended to delay refunds and chargebacks.Both cancellations were flagged falsely as being at the customer's request. Presumably he oversold or had no intention to sell. The lack of explanation or communication is also incredibly unprofessional.I repeatedly followed up in an attempt to get a response. He finally responded in discord with "Let me check this out now". Seventy hours passed with no further communication and no response to pings requesting follow ups. Today he closed the support ticket without any comment. It feels like I'm dealing with a child.His actions absolutely seem fraudulent, and he definitely has zero respect for other people's time and money.
If you look up tinpot in the dictionary you'll see an image of Coasties Collectibles logo underneath.These guys have not learnt their lesson since my last review. I ordered a tin from them on August 16th. This was due to come with another tin they were graciously taking a fiver off as a previous apology for not doing a great job. The other tin arrived but this one did not. Everybody slow clap because they got 1/2 items out to me. This was due in September according to them but they've moved the goal post all the way to now and this week I saw a message from their team saying they hadn't sent them out the day they were supposed to because of birthday celebrations? Honestly I don't care if it was your birthday Jordan. I've been told to look at announcements for my complaints on getting this item refunded but at the minute it looks like either my tin or my money is being held hostage.The only reason this company is still afloat is because of the parasocial relationship they have with their verified buyers. Numerous ETBs were cancelled for non verified and shipped to their verified. As a verified buyer myself I could see people asking about their cancelled order in the regular chat with coasties confirming that orders were on there way in verified. Any criticism against coasties will not be tolerated by their cult.I see reviews below stating that coasties are scammers but I don't think so, I believe they're just grossly incompetent. So with the "rebrand" or "remodel" underway for coasties I offer some advice. Rebrand to a 9-5 office job as you clearly aren't cut out to run a business.Edit: Was recently banned for criticising them and they have now asked their cult like horde to spam good reviews in the trust pilot. Don't trust them, they are not worth the hassle.
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