colesfuneraldirectors.co.uk

5
5 Based on 41 reviews

Independent, award-winning, family run funeral homes in Heath and Rumney, serving Cardiff's diverse community. Formerly Rumney Funeral Home....

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5

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5

41 Reviews

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Heartfelt appreciation.

I would like to express our heartfelt appreciation for your compassionate and professional service throughout the care of our loved one from the moment you took him in until the funeral and burial. Everything went smoothly, and we valued your patience and sensitivity during this tough time. The extra touches, such as the memorial wildflower seeds, were greatly appreciated. Thank you so much.

5
Date of experience: Feb 20, 2025
Woodcool007
Sincere thanks for your support.

We want to thank the team for the excellent care and attention we received following the loss of our beloved husband and father. From start to finish, you addressed all our concerns during this difficult time. Special thanks to the representative, who was a true friend to us and always available.

5
Date of experience: Feb 18, 2025
Roger Lewis
Kindness and compassions when most needed

I wanted to pass on the family’s sincere thanks for you and your teams support over the last 2 weeks. Nothing was too much trouble, and we so appreciated you stepping in to resolve the issues with mum’s doctor. Yesterday’s service was everything we hoped it would be for mum. Karl and his colleagues were extremely professional whilst also being sensitive and compassionate. They held our hand throughout the service which was beautiful.I will be in touch in the new year regarding mum’s ashes but for now we will take a moment to reflect.With great thanks and warmest wishes to you all for a very Happy Christmas

5
Date of experience: Dec 19, 2024
Noah Powell
Wonderful service from start to finish …

Thank you to all staff at Coles funeral service for their patience, understanding and professionalism.It was very much appreciated at a difficult time.The care and attention from start to finish was so kind and understanding

5
Date of experience: Nov 15, 2024
Racette_QC58
Highly recommend

Highly recommend Cole’s Steven Long was amazing from start to finish we were kept in the loop all of the time and the little check ins to see how we were doing were appreciated.

5
Date of experience: Jul 26, 2024
Jennifer Morris
Our heartfelt thanks to the whole team at Coles.

Dad and I would like to extend our heartfelt thanks to the whole team at Coles for the care and love provided for our Mum and us in organising and carrying out the service to celebrate her life. They managed to achieve a perfect balance between professionalism and the human touch - nothing was too much trouble and all members of the team showed enormous empathy and care for us whenever they communicated with us. They held our hand through the whole process and they were extremely flexible with changes to plans. The touch of their team wearing purple ties at the service (Mum's favourite colour and the theme for her service) was hugely appreciated. Special thanks to Steven who looked after us all with such care. I cannot think of any other team I would choose to look after our family during such a difficult time. Thank you so much.

5
Date of experience: Jul 02, 2024
Newt Barnes
Kindness and Empathy

I will never forget the kindness and empathy leading up to my husband's funeral, both from the funeral director and staff at Coles' funeral home.On the day of the funeral, that kindness exceeded all expectations. My son, daughter and I cannot thank you enough.

5
Date of experience: May 07, 2024
Phineas Kelly
Thank you to the Birchgrove team

Steven and all the team at Birchgrove were all exceptional in the service they provided for my Dad’s funeral.The whole team were so professional and showed us so much care and respect. Everything was carried out in a professional manner. The cars were beautiful.Special thanks to Steven for all his help to my brother and myself at this difficult time for us …We are forever grateful to you…

5
Date of experience: Apr 15, 2024
Great service and support

My sister Liz and I just wanted to write to express our thanks for the help and support you have provided to us organising our Aunt's funeral. You made a very difficult job so much easier for us. Angela and the team were great leading up to and on the day of the funeral, ensuring it all ran smoothly. We've had many lovely messages since Friday saying what a lovely send off our aunt had. Thanks once again for your help in that. We are very grateful.

5
Date of experience: Feb 02, 2024
Our family can’t thank you enough with…

Our family can’t thank you enough with how you all conducted your selves and how compassionate you were, and how fabulous you all were with my mum.Please pass on our sincere thanks to the whole team. Once again thank you

5
Date of experience: Oct 16, 2023

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