Review Time
I'm compelled to share my disappointment with Comfort Plus Products. My 90-year-old grandmother, a resident in an elderly retirement complex, was recently sold an armchair for £5000. The sales tactics used were pushy and took advantage of the friendly atmosphere created by promotions like free cream tea.The chair comes with features that my grandmother does not need, such as an inbuilt wireless charger, when she has a perfectly functional charger plugged into the wall within arm's reach. This seems like an unnecessary upsell.Moreover, the company's website does not display individual prices, which I find concerning. This lack of transparency makes me question their pricing strategy and whether they quote prices based on their assessment of a customer's financial situation.I urge potential customers to be cautious and thorough in their dealings with this company. It's essential to ensure that our elderly loved ones are not taken advantage of and are sold products that genuinely meet their needs
They visited my mother's assisted living care home in Ashford Kent to show their products to residents, I (her daughter)was unaware of this visit, as if I had known my mum was to show interest in the chairs I would have been there to help her, to make sure it was a good deal.She showed interest in a recliner chair and without even sitting in it to check for comfort and the ability to use the riser function, she had a salesperson signing her up to buy a £3,000 chair! It was only because my mum needed something from me for the forms that I found out this was happening, and the salesperson was trying to get her to pay £1500 deposit there and then.After seeing the quote I can safely say we will not be buying the chair, as I mentioned it is a riser chair which would not be suitable for my mum who is wheelchair bound and she was also being sold an extra £750 for adjustable neck & lumber support, even though she hadn't even sat in a chair to know what the extra support would be!I am not querying the quality of the chairs as I have no clue on this but if after my mother had received her chair and it was not suitable I highly doubt she would be able to return for full refund as they claim to all be bespoke made for each client so wouldn't be able to be re-sold to someone else.This is a lot of money for an elderly person to part with and I disagree strongly that they should be allowed into care homes like my mother's which have a high percentage of residents who have dementia, goodness knows what would happen if they sold to these poor unsuspecting people!
A great experience and entertaining coffee morning! I'm a Manager at an Independent Living Site in Sutton Coldfield , Birmingham and I have just had Comfort Plus do a demonstration here for my homeowners. Chris and George arrived and unloaded the products. Nothing was a problem, and they arranged and prepared the cream tea, tea and coffees. The demo was brilliant very educational even for me who learned a lot. Very entertaining keeping the homeowners engaged the whole time, they all really enjoyed the coffee morning.Nothing was to much hassle for them, they even stayed after packing up as 2 of my homeowners turned up just as they was going. They unpacked the bed which they was interested in, for them to do a demo.Would definitely recommend and be happy to have them back.
Title: Deeply Unethical Sales Tactics Used on My Vulnerable Elderly MotherReview:I am extremely disappointed and disturbed by the conduct of Comfort Plus and their outdated, high-pressure sales tactics. A representative recently visited my 82-year-old mother, who suffers from dementia and is not mentally capable of making informed decisions. She was convinced — falsely — that a £2,000 chair was made specifically for her, and pressured into buying it on credit ("on the hock").The salesperson gave her just two days to make a decision before they would "return," and deliberately pushed for a sale without involving any family. This kind of coercion is not only manipulative — it's unethical. My mother cannot even form a full sentence most days, and yet this company saw fit to treat her like a regular customer and push her into an unnecessary and expensive purchase.This is not how any reputable business should treat vulnerable elderly people. I will be raising this issue with the manager of her care home and escalating the matter to the directors of Comfort Plus.Comfort Plus — do better. This is not just bad business. It's morally wrong.To add thank you for your reply - to add my mother thinks she is paying £1 a month and the total overhaul price (considering you don't add any interest is £3550) she has no concept of this just that she wants it now! we cant take that from her however, she is highly vulnerable and I will be speaking to your directors, the paperwork doesn't even state she has already paid £500. this is grooming at the other end of the spectrum with sale tactics
This is my 2nd experience purchasing a recliner chair, but my first time from Comfort Plus. I have to say I am ever so pleased with all the help I received from the young gentleman who came to visit us. The service has been second to none. I shall remember to mention you to my friends. Now I can pop my feet up and relax comfortably.
Andy & Matthew recently visited Riverain Lodge, an independent living complex in Taunton during a coffee morning. They brought a variety of Comfort Plus Products for our owners to try out. Both Andy & Matthew were very helpful, knowledgeable and not pushy in their approach to selling their quality products. Riverain Lodge looks forward to you visiting again next year.
When it was necessary for me to return my chair, i was treated with the utmost respect, kindness and understanding. The situation was dealt with swiftly by jamie farrar who kept in touch with me. I cannot speak highly enough of the whole company. Well done and thank you.
Today I had a demonstration from Comfort plus reps Jordan and his step father david. It was really fun and friendly. My favorite part was that it wasnt rushed and they took their time to explain everything. I dont think they couldve done anything better! The chair is the best ive ever seen!
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Comfort Plus Products is a British family business established in 2000 in Hertfordshire, offering a wide range of handmade in the UK, bespoke riser recliner chairs and adjustable beds.
With luxurious add-on features from integrated massage and heating systems to wireless charging table, reading light and fan, your personalised Comfort Plus products help to provide independence, gain mobility, sleep weel and reduce pain with an exceptional level of comfort.
Call 0800 035 6595 to book your FREE no obligation home visit or request your brochure!
We are a white glove service company. When you book your home visit, our friendly Comfort Specialists will onboard you with your comfort needs, take your measurements and we'll ensure your personal comfort is crafted and delivered in due course. See more
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