Review Time
Every year our building loses hot water for weeks or months, and CEP does nothing to fix it properly. This year many flats (more than 10), including mine, have had no hot water since July (more than 4 months!). Engineers confirmed blocked HIUs caused by poor maintenance of the main unit, yet CEP keeps ignoring the issue. Repeated promises, zero results. Completely unacceptable level of service.
Just had my bill. As always the value of their billing is vastly more than the minuscule amount energy consumed, but this month they have done even better as I have used no energy but this company have charged, me over £7 billing fee. Regrettably like most tenants is am contracted to this provider, who used that excuse create different billing terms for indeterminate obscure serviced, even if you do not use any energy.. my advice would be if your are offering a lease and they are the energy provider…. Walk away!
Their engineer was called out to my apartment for a meter check but gave up after not knowing where the meter was (bizarre, they have an office in the apartment complex). I asked the company if the reading was taken and have not recieved a response. I am now recieving ~£100 "estimated" bills per month despite not using any chill or heating. I have asked for an update as to whether a real meter had been taken but they are ignoring me.
They are a complete scam. Moved out of my apartment in May, while all the other bill providers only required an email to settle the bills. CEP customer service demanded written proof from the estate agent. Which took some time to obtain. Once I provided that they just said they can’t refund me the money that they stole from my account. I’ve emailed them every month because they continued taking money from my account (it’s now August, I’ve been paying someone else’s energy bill for 4 months!) No replies now on email even though on their website it says they ‘resolve customer problems swiftly and thoroughly’. Super rude on the phone, incredibly unhelpful. Sadly you don’t get a choice when the building you move into (Ballymore developments) has opted to use them as a provider. I would genuinely never move into a property that uses them. Theres genuinely no need for them to be this incompetent when the industry standard is so much higher with every other company. I feel really sorry for anyone that has to deal with them.
Avoid CEP at all costs, and even if they ever offer direct debit NEVER set this up!They consistently over bill, often by egregious amounts (which is how we noticed - how does a bill go from £100 to £1000 one month to the next?!), and when you dispute this with them, they threaten legal action and a debt collector visit BEFORE bothering to check their calculations against an actual meter reading supplied the tenants!
Lisa Dunleavy at Communal Energy Partners worst customer service manager ever to be in a business never hire her!Company left the flat without hot water last year for over 4 weeks and gave no apology or credit. Repairs are made with awful delays and you have to chase! Should be illegal to contract with them.Awful team and business but traps buildings into contracts!
I moved out 3 months ago from my apartment and they still haven’t stopped charging me for electric on it. No response on email. Absolute joke. All the other providers manage to sort it out immediately, they are an absolute embarrassment of a company. I don’t know what to do, they just keep taking money.
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As a leading communal energy management company we are always happy to assist you and apply our experience to both new and existing developments. Our expertise in communal and district energy management is recognised within the industry through the work we do with some of the most innovative property development companies in the UK. CEP's Energy Management Service offers an end to end solution giving you access to the full range of our expertise to reduce the typical challenges of; paying for gas, issuing accurate bills, maintaining a metering infrastructure, collecting revenue and managing debt. Notably with this service there is a transfer of liability to us for the purchase of gas and any heat billing debts. Communal Energy Partners are an established provider of Communal Heating & Chilling based engineering and maintenance services. We can assist you in the planning, installation and maintenance of your communal energy systems and associated metering infrastructure
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