www.masterspapartsonline.com

4.4
4.4 Based on 165 reviews

MasterSpaPartsOnline.com strives to provide our consumers with OEM Master Spa parts at the lowest prices on the internet. MasterSpaPartsOnline.com works with all major manufacturers to ensure that our customers have a convenient, reliable, and cost-effect...

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Average Rating

4.4

/
5

165 Reviews

5 Star
75%
4 Star
7%
3 Star
5%
2 Star
2%
1 Star
10%

All Reviews

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Review Time

Wilmon
Friendly people prompt service order…

Friendly people prompt service order arrived sooner that promised

5
Date of experience: Mar 25, 2025
Alexandra Fisher
I wasn’t sure what filter to order for…

I wasn’t sure what filter to order for my hot tub with your system you were spot on. Thank you

5
Date of experience: Mar 24, 2025
Woody Smith
received order fast and right items…

received order fast and right items order received.

5
Date of experience: Feb 22, 2025
Ordering was easy and shipping the…

Ordering was easy and shipping the items came right on time and well packaged.

5
Date of experience: Feb 22, 2025
Kristin Hughes
Supertech

The customer service rep was friendly , knowledgeable and honost.Service was fast and easy.

5
Date of experience: Jan 25, 2025
Mark Burns
Great friendly service !!!

5
Date of experience: Jan 25, 2025
Chris
Easy to order and part arrived quickly

5
Date of experience: Jan 25, 2025
Keith Morgan
Easy to order

It was easy to find the part that I needed and it arrived much quicker than I expected.

5
Date of experience: Jan 25, 2025
LB91
The sales rep gave over the top help to…

The sales rep gave over the top help to me, even noticing that the items that I initially ordered were not for the same system...called this to my attention and corrected the addresses for shipping and billing. She went far above I expected from online ordering. I am thankful for her help.

5
Date of experience: Dec 25, 2024
Darby
I was sent a defective filter and Masterspaparts wont replace or refund it

I was sent a defective filter. An expensive one at that. When I reachout to this company. I was asked to send photos of the filters that came in the box along with the packing list. I did. serveral emails follwed asking for pictures of the defective filter. I sent pics of 3 filters. The defective, the EcoPure filter and one of the filters that was being replace. Each picutre had a caliper measuring the diameter of the threads that screw into the filterr basket ports. the defective filter was 1.25 millimeters larger than the w other filters. Instead of correcting the issue by offering a refund/replacement. The rep messaged the manufacture in which the asked to see the threads of the defective filter and wanted to see the port where the filter screws into. Common sense. Its underwater and I would have to drain my hotub to get the pics. The rep sent the pics to the manufacture and the stated "The have calipers and your mesured in the wrong spot. I make custom automotive parts, so I know how and where to measure. Not only did I measure one place. I measured all axis's x/y a/b so I know my measurements were accurate. Bottom line instead of fix an issue, Masterspaparts pushed it off the vendor where the will not be responsible to the replacement. Another note, It

1
Date of experience: Nov 12, 2024

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Business Details

  • MasterSpaPartsOnline.com strives to provide our consumers with OEM Master Spa parts at the lowest prices on the internet. MasterSpaPartsOnline.com works with all major manufacturers to ensure that our customers have a convenient, reliable, and cost-effective store to serve their needs.

  • call 18889468882
  • language http://www.masterspapartsonline.com

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