Review Time
Absolutely awful wouldn't recommend and the team don't know what they are talking about and likes to take people's money and not solve the problem never know a WiFi company like this
I’ve just joined the company therefore I can not completely review the WiFi services. I did have to speak to Jon-Paul who is fantastic his attention to customers is great he speaks to customers appropriately and with compassion and care.
I called because I lost my internet connection and Lauren was very helpful. Considering I reported the issue on Sunday, she booked an engineer visit for the following day. The engineers called me 30 minutes before they arrived for the appoint to tell me that they were on their way. They fixed the issue very quickly.
I'm very satisfied and it's all thanks to Lauren.
just had broadband installed, it wouldnt connect until i spoke to their customer services through the online portal but now its working i'm initially very impressed with it. time will tell on the actual quality of service but first impressions are good. special thanks to "ben" who was the operative that helped me sort it out with relative ease
My broadband connection went down overnight. I had an online chat with Nathan and he talked me through what to do and soon had me back up and running after I went through a few easy to follow steps. Top marks today to Nathan for his help
The onboarding experience was not satisfactory. We moved into our new house on December 5, 2025, and although the connection was supposed to begin when the router arrived on the 6th, we faced issues that the support team took a few days to address. This left us without Wi-Fi at a crucial time. It took seven weeks to receive a response to my email regarding compensation, only to be informed that we were not eligible for any. I would recommend choosing a different provider.
The start was quite frustrating due to the delivery drivers who seemed unwilling to properly locate the intercom, resulting in three incomplete delivery attempts. However, I want to express my gratitude to the support team member who organized my delivery to my parents' address, and to another representative who resolved the issue with the incorrect router. Additionally, thanks to the team member who facilitated the original connection to the system. I appreciate everyone involved in addressing the issues that were not caused by the service provider. Looking forward to experiencing the reliable speeds that were lacking from other providers at my new address. Thank you all!
I want to express my gratitude for the exceptional customer service provided through clear communication regarding the product and its setup. Your proactive approach during our call really helped me make a swift decision to proceed with the purchase, and I appreciated your prompt response to my questions, showcasing excellent client care. This is my first experience with the company, and I must say I thoroughly enjoyed the client experience. I'm now looking forward to having the broadband set up and using it.
I had been with the service for years, originally under a different name, but recently switched to another provider and couldn't be happier. Over the years, I faced numerous outages, and the customer support was almost non-existent. When I did reach out via email, the responses took months. The internet speed was slow, and I was paying £37 per month for 100mb/s. Now, with my new provider, I'm paying £27 for ten times the speed. It's an obvious choice.
I encountered some connection issues right after my activation date. Thankfully, I connected through live chat with a representative who patiently helped me resolve everything. Now, everything is working perfectly, and the speeds are fantastic. I’m very happy!
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Born in Hull in 2006, we're a local company offering both Wireless & Fibre broadband to homes and businesses throughout the city.
Connexin are on a mission to "Simplify technology to connect the real world with the digital world to improve the way we work, live and play."
