Review Time
The service was instrumental in helping me retrieve my lost bag, which contained two laptops, cash, a high-end headphone set, and numerous personal items. Their honesty was commendable, and I was able to recover everything completely. They even provided assistance in getting me back to the bus station at the airport. Their support during this challenging time was invaluable.
How long has this service been operating in the Netherlands during icy weather? The performance is disappointing. Private companies often fall short, yet customers still pay high fees. It's astonishing how the local population tolerates such treatment from bus lines that should manage snowy conditions effectively. They can't even change tires or provide adequate updates about arrivals in bad weather. This level of incompetence is baffling.
How long has this service been operating in the Netherlands during icy weather? It seems like forever, and the performance is appalling. Private companies often disappoint, yet customers still pay exorbitant fees. It's shocking how the local population accepts such treatment from bus lines that should be equipped to handle snow. They can't even change tires or provide proper online updates about arrival times in bad weather. This level of incompetence is astounding. It's difficult to understand how people can tolerate privatization that seems to benefit only the wealthy while leaving others in tough situations. This service is severely lacking.
The absolute worst! Just as I'm approaching the bus entrance, the driver, avoiding eye contact, closes the door and drives away two minutes early! This is just one example; I'm utterly frustrated with the drivers. If people had a choice, this company would fail immediately!
One star is overly generous for this poor excuse for a bus service. I was left stranded for two hours on a dark winter night because multiple buses decided to return to their starting point. The bus that finally showed up was half an hour late and overcrowded with passengers from three buses. This isn't just a one-time issue; the service is consistently unreliable. Why post schedules if you can't adhere to them?
The driver was incredibly rude. I took the bus from one location to another at 15:22 on 22/10/25. When I tapped my card to pay, it malfunctioned. The driver slammed the door and yelled, 'CAN'T YOU READ?' I took this bus for convenience, not to be insulted.
I purchased a daily ticket for a bus, only to discover afterward that it was valid for a limited part of the journey. Customer service refused to upgrade my ticket or issue a refund, citing their FAQ. However, the FAQ wasn't accessible until after purchase, and there was no warning during the transaction. In the end, I paid but received no service.
I cannot recommend this service due to their disregard for client safety. We encountered an aggressive driver, and after reporting it to customer support, we were shocked by their response. It took a month to hear back, and they simply dismissed our concerns. Despite the bus having cameras, they chose to ignore the evidence. This experience is unacceptable.
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CXX - Reiziger
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