Review Time
Total sham CR Rec for Endurance Insurance I trusted CR when selecting an extended maintenance insurance policy on my well maintained SUV, which cost $4,500/3 yrs coverage. What I’ve experienced is nothing shy of a total sham by the insurer, Endurance, which to my surprise, or no, CR is receiving a kick back for every recommendation they make. What’s objective about that? Goodbye CR. No more
I always was able to trust CR however, the new crop of young reviewers seem to be lacking and I'll go so far as unethical. They rated a cheap BBQ that I know is poorly manufactured over well know brands like Weber or Napoleon. When I challenged them on specific points, they did not address any but rather told me how proud they were of their staff. I cancelled my subscription right after that.
I was looking up treadmill reviews related to safety and when there were less than 5 stars, there was no information given about why the rating was less than 5, only a general description of the category and a list of things that it could contribute to a lower rating for any treadmill. Since there are so many reasons a machine can be unsafe, having no description renders the category meaningless. Out of curiosity, I then looked at SUV ratings and also discovered that they also no longer include detailed safety information about vehicles. If they don't care about vehicle safety, then they likely don't care about safety on the whole, so I cancelled my subscription today.Addendum: I had also chatted with a rep on their site about the concern of no detailed safety explanation for the treadmills and he said that this was due to my not having a digital membership. I then logged onto my account and it showed I have an All Access membership - this includes digital and print. By this time, the chat had ended, but the chat rep had lied to me. I called Consumer Reports and spoke to another rep live who verified I have full digital access, and who also could not locate any additional safety information for any treadmills that received a rating of less than 5 stars. I then showed him a page that was related to car safety and the absence of detailed info listed. I ultimately told him I wanted to cancel my membership and he said, "Fine," apparently disinterested in my concerns about the absence of detailed safety information. Had I been in his role, I would have offered to pass along this concern to someone higher up.
I just rejoined to read ratings on ranges and I am amazed at how poor the ratings area has been redesigned. Did no one user test this UI?? In order to scroll right to see the rest of the tests you have to scroll back up to the top of the list, move the slider right and then scroll back down to the item of interest...and back up if you want to scroll again...back down...etc. I tried to print it to PDF to see how that worked and lo and behold, that was horrible as well. EXTREMELY disappointed.
I have been a subscriber for many years but more and more I have very disappointed in my purchases based on their ratings. Most recently I bought a toaster that was their 2023 highest recommended and nothing the review said was accurate. I bought another of the same unit and same result. Internet research shows that my findings were experienced by a significant population. I can no longer depend on CR research.
I joined in hopes of getting some reviews on a few products that I was in need of. Honestly, they had a few comments on different coffee makers. I thought that they would have many reviews for products, no. I also was interested in getting some reviews for a dog bark collar, there were none. Even refrigerators, there weren't enough reviews on the few fridges that were listed. Don't waste your money.
There reviews are always WRONG. Bought a Harry's Razor because they had it the Best and safest out of 20 they tested. I haven't cut myself in 10 years. First time I used this piece of trash it cut my chin the left a huge gash in the side of my face. Consumer reports reviews are as horrible as the dead magazine.
I have not been able to access my online account now for many months. I sent them an email advising that I keep getting an error message that says this site is temporarily unavailable. I have tried on my phone and laptop and get the same results. They have never reached out to me or responded to my emails. I think 3 months of no access to a service I paid for is unfair.
They were worth it decades ago.. joined again recently and reviewed what they had to offer. Not very good at all.😞 Looks like they really haven’t upgraded much to popular items these days. Couldn’t find basic things needed in these more tech days…couldn’t use anything they offered… couldn’t find any solar generators, etc… sad… because we really do need an independent company helping to buy things today…Also… their app was very basic.. had very little on it… I’m very disappointed!! Definitely not worth the $59.00 plus tax! 😡(And 10% discounts are nothing…. And can be obtained just by asking the company… so I don’t need to pay for this to get it)
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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