Review Time
I cancelled my subscription but they said it would take a month to refund my payment. They said they'd keep a $10 "administrative" fee. Junk fees are illegal CR. Also your CEO makes $800,000 a year so why the hell are you asking me to make a donation and cover credit card fees? A scammy company living off its once stellar reputation. Do not give them a penny!!
I often consult Consumer Reports about large purchases, especially cars and appliances. I have found reviewing mattresses less helpful because mattress companies sell the same mattress under so many different names. It is almost impossible to find out if the mattress reviewed by consumer reports matches the one in the store. That said, Consumer Reports is my first step in purchasing a car or appliance.
Hampton Inn in Washington DC near the Convention CenterI enjoyed our five day stay at the hotel, until the last morning on November 5th. Checkout wasn’t until noon, so I spent my time having breakfast at a nearby restaurant and then I visited a jewelry store before returning to the hotel. Upon returning my room key stopped working and I wasn’t able to use it on the elevator to get to my room. At the front desk, the male clerk checked our reservations and asked for my ID. He informed me since my husband booked the room and that my name wasn’t on the reservation. He said that they hadn’t done anything to make the room key stop working. It had to be a building that I had visited that deactivated my card. He said I had to have my husband text him to verify that I was supposed to be in the room. I told him my husband was attending a conference and I wasn’t certain that he would answer right away. I sat in the lobby for about 15 minutes waiting for my husband’s response. My husband arrived at the hotel and discovered his room key had also stopped working. The same desk clerk asked him for his ID and gave him a new room key. Checkout time was at noon and this happened around 11:00 am. Why were our room keys deactivated before it was time to check out? I will never stay at this Hampton Inn due to the inconvenience I experienced.
Ryoko / viaota portable Wifi devices are complete Scammers. The product that is shipped to you will not work and you will spend literally days of calls with their “tech support” or customer service call centres - to no avail. Do not buy from them. Take a look at the multiple complaints on various websites. It seems Facebook do not care about Scam companies and products selling on their site.
I joined digital CR wanting to look at reviews on HVAC systems. They DID NOT HAVE ANY REVIEWS ON SOMETHNG AS BASIC AS CENTRAL AIR. I requested cancellation/refund. They CANCELLED MY SUBSCRIPTION BUT KEEP A FULL YEARS SUBSCRIPTION FEE. This company is a FRAUD/RIPOFF SCAM.
I've lost all respect for CU after finding their mattress ratings strikingly out of touch with reality, I subscribed online hoping for some help buying a mattress but was appalled at the misinformation.In the ratings chart, with few exceptions CU assigns the same Comfort and Owner Satisfaction rating to all of a manufacturer's products. There's no way to tell if owners found one model to be a star or a dud.Researching Avocado mattresses, I found tons of horror stories on Trustpilot - items delivered late or not at all, damaged, failure to honor warranty, unresponsive customer service. 85% of ratings were 1* out of 5. Google reviews of our local store were positive about the salespeople, but the 1* reviews reported the same fulfillment, quality and support issues.Yet CU misleadingly rates Avocado 73/100 in owner satisfaction; only 3 of 175 innerspring mattresses are higher. CU's chart shows Saatva mattresses do "Resist bounciness." Wrong! In the store, we found their mattresses bouncing uncomfortably when a second person lay down. And review in Wirecutter, which we've always found reliable, repeatedly note Saatva's bounciness (one reviewer said "trampoline").I don't know where CU gets its information. But it's no longer where I'm getting mine.
Regular junk mail offers, I returned a postcard for a free thing and an issue. Get a bill for the annual subscription they were teasing and tried to pay it. Full intention of taking the subscription. ZERO option for a one year subscription! Must have email address to even get to customer support. Only subscription is forever (auto renewal)How about you lose my name and address forever!
Was an avid reader decades ago until it went downhill. Review of items not relevant on the West Coast, certain inverter Panasonic Microwaves rated top at multiple categories have not been manufactured for a while and cannot find them even across the country. Car reviews used to be organized in an easy manufacturer-based format, and went back at least 10 years. If you are in the used car market, a review of recent lease return cars is no good to you. You want historical reviews for 5 to 15 year old cars. Now they list them in vehicle categories and make it more of a comparison rather than just pure ratings. Garbage! I signed up for ONE year last year to see if there is any improvement, received multiple teaser rates to renew again which I ignored. They automatically charged my Paypal and said that I had signed up for auto-renew, which cannot be further from the truth. It used to be that Consumer Reports didn't lend its name to advertisers to refer to its ratings. Now they do, and that makes them a commercial magazine. I'm looking at my latest issue and there is not even a date on the cover. Inside it says it is July-Aug 2025. I haven't even had the urge to open the magazine to look. It is blah blah and even more irrelevant blah.
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Consumer Reports is an independent, nonprofit member organization that works for truth, transparency, and fairness in the marketplace. Consumers Union was chartered on February 6, 1936, at a time when consumers had very few options to gauge the value, quality, or authenticity of goods and services. It was an era of unfettered advertising claims, rapid technological progress, and patchwork regulations. Since then, CR has remained true to its mission, testing and reviewing countless products to make sure they’re safe and worth your money. Through our advocacy, we’ve helped people save billions. And we’ve influenced some of the most critical issues of the marketplace: the dangers of smoking cigarettes and eating toxic foods, predatory practices of credit card companies, safety risks in cars, and more.
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