Review Time
ProsperWorks makes easy to build a CRM for OUR business! I really appreciate the ability to customize many of the features within the app to truly capture the information that is relevant to us in our business. I also really love the Google Sheets add-on. This has helped us create oodles of custom reports to tell us exactly the type of information we need to know about our business at any one moment, which has in turn helped us to navigate ahead with better decision making and clarity. I've only given 4 stars simply because PW is still growing and developing and doesn't currently have all of the features we need to truly use it as a one stop shop for everything we want to do in our CRM, but I'm sure that will be changing as they continue to grow. HUGE fan! Big promoter! Thanks for a great product and tool!
Prosperworks advertises its ability to sync with google contacts. It doesn't do that! (It can do some syncing with help of something like PieSync). It also creates duplicate contacts needlessly. This bug has been posted on their forums for quite some time and they have done nothing to address it.
We have had a fantastic customer success POC in Heather McClure. She has been incredibly responsive and knowledgeable. The only glitch we've had is when the system was having problems (not updating information) and we weren't proactively informed. The help desk process was initially frustrating but when I got them on the phone it went much smoother. Had they sent out a notification that the system was having problems we would have saved ourselves a lot of time and frustration.
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