copper.com

All the tools at the touch of a button.

Copper gives me the ability to see all of my customers throughout their timeline and support them at the touch of a button. Phone calls text messages emails all in one place. I can see the last time I spoke to them, and the last time they replied. It makes my job so much easier and ensures that I have a smooth transaction.

Date of experience: Feb 07, 2023

Google Integration makes it really easy…

Google Integration makes it really easy to get people into the system and keep track of continued conversations.

Date of experience: Feb 06, 2023

Solid CRM

Solid CRM - like the Google integration ease of use. Does what we need it to do!

Date of experience: Feb 01, 2023

Great CRM

Copper is great to document and store client and prospect information. Easy to use and easy to see where you are focusing your time.

Date of experience: Jan 31, 2023

Makes my job easier

This app helps me to sort out my work week and plan my days as well as log all my activities for each of my clients and making sure I can stay on top of my work. It gives me instant access to all of the work we’ve done with each client where I can keep track of the last date of contact and also had reminders I can set up to email someone if they haven’t responded back to an email I’ve sent out

Date of experience: Jan 01, 2023

The CRM is pre decent but…

The CRM is pretty decent but beware you can’t talk to anyone if you have an issue. You will have to go back and forth via email. I am very big on customer service and during my demo my assistant and I asked about customer service. We were told you can call and it’s all in the US!! Guess what?? There’s No ONE to call. We were mislead. I will not be renewing!!

Date of experience: Nov 01, 2022

Cancelled for No Reason & Useless Customer Service

So the app itself is great. But the card took almost a month to arrive. Then apparently I violated terms of service and my account was cancelled. Which ok totally possible, but there was no communication about why, when, where, nothing. No notification at all. Just went in to check my balance to add more money and my account was closed. No options to fix the issue. Contacted customer service and they couldn’t tell me anything other than it was cancelled. On top of the fact that there is no customer service to speak too. It’s just really weird Imo. I mean I’ve already moved on to another service but talk about lack of customer service. Do business with a real bank if you have options. This one is not the one.

Date of experience: Aug 15, 2022

Took our money and closed account

I opened a Copper account for my teen. I connected it to our bank account. We funded her account with $250. As soon as they took the money from our checking account they closed the credit card account down so she can't access the funds. Ugh, they looked like a reputable company.Update: After mutliple phone calls and email I finally received reimbursement but still no explanation of why the account was closed.

Date of experience: May 26, 2022

Good experience in Coppers!

Date of experience: Feb 17, 2022

14th months after cancellation and still trying to take money from my account

I wrote a previous review about how they billed my card after I had, within the terms of our contract, cancelled the service. I initiatied a chargeback via my bank and the amount was repaid.But then a few days ago and one year later they sent me an email cheerfully telling me that they will renew my subscription for this year. I have alerted my bankthat they are likely to take payment again and so a charge back will be initiated if they do. Emails to them have not been answered.I am going to contact SF police or CA fraud police - because at this stage it's straight-up fraud.

Date of experience: May 25, 2021