Review Time
If there is anything less than one star, I will give that. This organization is by far the worse I have experienced. They are only consistent when they want to get the business, once they sign you up everything takes downward spiral. They so called learning partner Danielle is by far the worse customer support I have encountered. They cancel classes and change teachers randomly without seeking the input of the parent. My daughter had an English and Math teacher set up with a time slot convenient for us, and randomly I started getting email notifications of canceled classes with no prior notice. The worse is that no one picks up the phone to listen to you or solve your issues. Please stay away from this company, they are terrible.
ClassUp lied to my credit card. We bought 24 classes for our two kids for the summer for $1,500, but we could not get a hold of the coordinator to change the original class schedule. When the summer ended and we had no classes used, we asked for a refund. The director texted me that he "really alarmed", but refused to refund us, saying the company "never as far as I know given a refund" even when ClassUp screwed up. When I disputed this charge with the credit card company, ClassUp told them that we were the ones who refused to communicate with them!
After reading all reviews in this Trust Pilot link, I understood that I am not the only one who complains about Class Up`s extremely poor customer service representative reviews. There must be two level of reviews, one for ClassUP administrative support (which covers sales representation) and the other one instructors ( teachers) . Please see below my reviews : 1- I bought 12 English classes for my rising 8th grader during 2 months of summer period – at least 3 times our learning POC has changed. The person who assigned last was keep sending me text messages, emails and sending text messages via Class up app for any scheduling related items etc.… I kindly asked him that if there is a app and there is chat option why do you keep texting the same message via text messages. “ no answer” 2- The person who also called me couple of times 08:30 pm EST while we are having a dinner without giving any notice.. I told him if you want to discuss something about the class please lets find a mutual convenient time and kindly do not call me after working hours. 3- Once I sent him an email to clarify about the class satisfaction survey, he didn’t respond to me around 10 days. So I texted him and told him to respond to me via email… despite of my message he called me around 08:00 pm EST and left a voice message again ! I kindly told him to respond to my email- but he called me again and left a voice message , after couple of reminder finally he responded to me without answering some of my questions. 4- Long story short, ClassUP might be a good place for your kids’ educational support but sales support is extremely poor and needs to improve. 5- In regards to teacher , I give Classup 10 out of 10. We were lucky to have Ms. Elizabeth. She is an amazing teacher, and my child was very happy. 6- If you ask me to move forward with another class with ClassUP I say “ no” until they fix this poor sales support . I hope our paths cross again with amazing teacher Ms. Elizabeth. I hope the Class up management takes some notes in terms of their poor sales service, provides training to their team, improve this service; and I hope class Up team find a constructive solution on this issue.
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