Review Time
I am writing to express my deep dissatisfaction with your platform. Having used several online and in-person tutoring services over the years, I can say with confidence that this has been the most disappointing experience to date.Your sales process was incredibly aggressive—pushing us to sign up quickly with promises of results, personalized attention, and an advanced AI-powered experience. Unfortunately, what has followed has been anything but.The platform itself is poorly designed and unintuitive. The quality of instruction has been subpar, and there seems to be little thought given to actual educational outcomes. Your use of AI feels more like a marketing gimmick than a helpful tool—it lacks the intelligence, adaptability, and relevance needed to support meaningful learning.Worse still, your system for matching students with the right instructors has been chaotic. Despite claims of limited availability, nearly every time slot appears open—yet we’re told to rush to book. There is also a significant language and communication barrier that has made it nearly impossible to get clarity or support.Overall, the service lacks direction, consistency, and credibility. It feels like a company with an identity crisis, caught between selling a tech solution and actually delivering a quality educational experience.I regret signing up and would not recommend your service to others. At this point, I would have had a far better outcome using self-guided workbooks or teaching my child myself.I hope you take this feedback seriously and make the necessary improvements—for the sake of other families who may not yet realize what they’re signing up for.
I wish there is zero rating.Long story short: They irritate us until we register right after the demo class. During the demo class instructor asked kid to write something in 3 sentences. My kid wrote 5 sentences. After the demo session, coordinator Shawn points out to that writing and says it must be in 4-5 paragraphs. This is the trick they play. When I said I have to talk to my partner before I make a decision, Shawn asked what is it that I want to discuss with my husband. They step so much into the personals. After I texted them that I do not want to join my kid at Cosmo, here is his response:“ Ok, you can leave your child struggling in summer time through. To me, it is 1 deal; to you, your child doesn't get the most effective help”. Definitely not a healthy environment for your kids to be.
Great Teaching, But Extremely Pushy Sales TacticsThe first free session was excellent—the teacher was engaging, interactive, and made the class enjoyable. My child loved it, and the learning experience itself was great.However, the business practices were highly unprofessional. From the moment I filled out the registration form, the agent was relentless. There was no upfront information on tuition fees—I was first pushed to take an assessment and a free class before they would disclose pricing.At the end of the session, I was pressured to commit to a package immediately. When I said I needed time to discuss with my spouse, the agent insisted I turn off my video and call him right away. The level of urgency and sales pressure made me very uncomfortable.To make matters worse, just an hour after the class, I received a text criticizing my child’s writing with screenshots, stating that their essay was lacking in detail and would be a major obstacle for school and college applications. While constructive feedback is valuable, this felt like a scare tactic to push enrollment rather than a genuine evaluation.Overall, while the teaching quality was good, the aggressive sales approach ruined the experience.
I applied to tutor for the company. I have 24 years of teaching and tutoring experience and a Masters Degree in Education. I was denied at the first step and can't understand what more this sham of a company would want. Honestly they lost out on a committed, great tutor. I work for another company and have glowing reviews from parents, all 5 stars. Their loss !
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Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.
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