Review Time
My son looks forward to his class every week. His tutor is so patient, kind and knowledgeable! We signed up for a second package and he's excited to learn more! Mr. Brian is a great English teacher! Customer service is always checking on us making sure if we need any help!
Don't get lured by those false advertisements. The teaching quality nor the customer care is satisfactory. Your money is gone and there won't be any refunds. We enrolled in a 12-week elementary school writing program. However, the teacher canceled four weeks of classes in a row. Upon contacting customer service, they proposed assigning a new teacher due to the unavailability of the previous one. When we inquired about a refund for the missed classes, we were informed that transactions are deemed final, and no refunds are provided. Consequently, there seems to be no recourse for the missed sessions. For 50$ per hour, you better pay a little more and find a tutor in your neighborhood. Overall, I would never go back to this
I lost 3 classes and it never got rescheduled. Teacher canceled the classes and it was at the end of session. Since it was canceled by class up, i thought it will be rescheduled by them. But relationship manager calls and say I have to book next session (12 classes) to get that 3 classes otherwise I’ll lose. I raised complaint, but they didn’t address my issue. They don’t care as you pay all up front. I don’t recommend class up.
ClassUp tutors make sure to teach in a way that makes sense to each kid, which has made a big difference in how my son and daughter understand their schoolwork. They have improved significantly in math and English over the past year, but what's even better is how much more they enjoy learning now. It's like they've found a new confidence in themselves. Thanks to ClassUp and the tutors! As a parent, seeing my children excel academically and grow in confidence is an unparalleled joy.
I had a horrible experience with Classup. I enrolled my daughter, who is in high school, in AP classes for 12 weeks. However, the teacher rescheduled just one day before the class, and suddenly that schedule was not discussed with me, and the rescheduled class was not available for my daughter. It happened several times. My daughter was available to take a tutor on Saturday only because of her extracurricular activities from school. From the beginning of this tutoring, I asked to find a class on Saturday, and I registered for it. However, the teacher rescheduled it immediately for Sunday morning, which is not available. So, I wanted to reschedule for another Saturday. But Classup didn't allow me to take the classes that my daughter missed because of the teacher's changes. They said it's not allowed because of the strict policy, which states that I only have access to classes within my term. However, there is no way to take it. There are no available schedules in a week, and they don't allow me to take classes on another Saturday. I feel like it's fraud. I'm very disappointed with Classup. I recommend that people never take classes from Classup, ever.
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