Review Time
When they're trying to get you to enroll, they're good.... Once you gave notice, good luck getting anyone to help you with an issue - even if they caused the issue. My son's teacher cancelled on us (but ClassUp kept billing us); trying to re-schedule and get a new teacher is such a hassle. We still have class credits left but I can no longer schedule a make-up class to recover my payment (acct. has been de-activated). CS is not able to do anything. I called numerous time & was told each time that a Mgr or Learning Partner will call but still nothing. Very unprofessional, not to mention they don't care that they owe you refunds. I would stay away from ClassUp.
They charge for the classes in advance. They promptly follow up with you until you sign up, pay for the classes and trap you.The classes are canceled without heads up, they never get rescheduled and they ask you to pay for the rescheduled classes saying the subscription was only these many weeks. They are not flexible and do not have a single teacher assigned for all sessions. They schedule and cancel classes as they wish. They do not follow up to reschedule cancelled sessions and stop answering calls, they don’t reply to emails or messages. The customer support is horrible. The company seems to be fraud who are just after money. UPDATE TO THE REPLY FROM CLASSUP: Every few sessions, a new teacher is assigned, time is wasted with introductions and there is no continuity from previous classes/sessions. Random teacher joins, random topics are discussed. No value add.
An introductory rep. impressively follows up with you to get you signed up. Once you're paid, they assign another rep to work with and my experience has been horrible, and with the company. No one to ever returns your call and still charged me for sessions and they can't find the tutor to fulfill the classes and they are nowhere to be contacted.
My daughter is in 4th grade gifted program with advanced concepts in her subjects. She was struggling to cope up with Math and English. ClassUp really helped her as she gradually picked up to pace. So fortunate that we got good teachers for both subjects from ClasssUp who listen to my daughter patiently about her doubts in the subject and clarify them in a simple way that my daughter remembers easily. I really Thank ClassUp and specially Mark for helping us to find nice teachers who fit as per our requirements. We are so impressed with ClassUp that has easy scheduling and video classes, now we have opted for my daughter's next academic classes as well!
Claim your business profile now and gain access to all features and respond to customer reviews.
Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.
thepowermba.com
codebasics.io
varsitytutors.com
erpcloudtraining.com
myperfectcv.co.uk
capital-driving.co.uk
whiteboxps.com
betmydrivingschool.com
coastlineacademy.com
fluenz.com
