Review Time
I bought a product during what was supposed to be a promotional offer that included a free extra part. However, when my order arrived, the extra part was not included. Upon reaching out to the seller, they denied the existence of such a promotion, despite my having clear evidence. Before making the purchase, I contacted the seller several times to confirm that the product would come with all necessary documentation for legal registration in Europe, particularly the Certificate of Conformity (COC). I was consistently assured that all required documents would be included. When the item arrived, there was no documentation at all. After filing a complaint, they sent me a PDF file, which is not acceptable. The authorities for vehicle registration in Portugal specifically require an original document with a physical signature, rather than a digital copy. I reached out to the seller again to request the original documentation, and they clearly stated that they do not provide original documents. As a result, it is impossible to legally register the product in Portugal and likely in other EU countries. To avoid potential legal issues and misleading practices, I strongly advise against purchasing from this seller. Overall, a very frustrating experience, filled with misleading information and inadequate after-sales support.
WARNING FOR EU CUSTOMERS: Invalid Documents - Registration Not Possible! I am sharing this review to alert all potential buyers in Europe. I bought a vehicle with the expectation of being able to register it legally as a moped, as claimed on the platform where they advertise "certification documents".
THE TRUTH:
Registration Denied: The local registration authority rejected my application because the document provided was merely a printed copy lacking the necessary original stamp and signature.
CONFIRMED FRAUD: Upon reaching out to the authority mentioned in the document, their representative confirmed that the certification provided is a "FAKE DOCUMENT" and that the signature was forged. The seller has no current legal ties with that authority.
No Resolution: After weeks of attempting to obtain a legitimate document, the seller admitted they are unable to provide a valid certification for registration. Instead of resolving the issue, they offered a small compensation for a vehicle I cannot use legally on public roads.
Avoid purchasing this bike if you intend to register it in the EU. You will receive invalid documents and a vehicle that cannot be legally operated.
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