Review Time
This is my second time ordering a beautifully crafted custom-made vinyl cover from the company. I want to express my highest regards and thanks for their excellent work and customer service, which began with the ordering process and continued with prompt messages confirming the correct sizing of my cover(s) all the way to the final installation. This company exemplifies how a business should operate! If customers have any questions or concerns about their items, the resolution team responds quickly with helpful and professionally detailed information. I highly recommend this company to others with confidence and will certainly order from them again when needed!
I .sent you pictures and all the measurements of the tarps I was wanting the tarps are the correct size but I webbing I asked for wasn’t installed I asking for 6 inch on the top and bottom and you supplied the standard 1 1/2. A friend ordered his tarps with the top and bottom webbing is -12 inches what went wrong with my order the product is great but it was hard communicating with them
The BBQ cover i ordered through the design team did not fit. It has taken coversandall well over a month and they still have not made or shipped my new cover. They send emails 1 per week asking for more information each time, delaying the priocess. Kevin Rogers has been absolutely terrible to deal with. I have now requested a full refund as this is such a hassle trying to get a replacemanet cover and the terrible customer service I have received.
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