Review Time
This has been one of the most disappointing online shopping experiences I've encountered. The service advertised an outdoor table at a significant discount compared to the original seller, which prompted my order. Shortly after, I began receiving repeated notifications about shipping delays. When I reached out to customer support, I was informed that the table had been mispriced and they offered a 'discounted' replacement price — which they claimed would be at least $300 less than the brand's website. This turned out to be untrue; the actual discount was closer to $100. I was then told the item was backordered for eight weeks, despite the manufacturer's website indicating it was available. I waited the eight weeks, but no table arrived and no shipping confirmation was provided. In the following weeks, I followed up several times. While customer service was consistently friendly, they were ineffective — always citing vague 'shipping issues,' promising updates 'very soon,' yet never delivering. Weeks passed, turning into over a month, and I still received nothing. Eventually, they stopped responding entirely. No updates, no resolution. I had to dispute the charge with my credit card company to get my money back. This feels like a classic bait-and-switch combined with endless delays. Polite representatives on the phone can't compensate for misinformation, broken promises, and ultimately being ignored. I strongly recommend anyone considering a purchase here to seek alternatives.
This has been one of my most frustrating online shopping experiences. The service advertised an outdoor table at a significant discount, which is why I placed the order. Shortly after, I received multiple notifications about shipping delays. When I contacted customer support, I was told the table had been mispriced and offered a 'discounted' replacement price that they claimed was at least $300 less than the brand's website. This turned out to be misleading; the actual discount was closer to $100. I was then informed that the item was backordered for eight weeks, even though the manufacturer's site showed it as available. I waited the full eight weeks, but no table arrived and no shipping confirmation was sent. Over the next several weeks, I followed up repeatedly. While the customer service representatives were friendly, they were ineffective, always citing vague 'shipping issues' and promising updates that never came. Weeks passed into over a month, and I still received nothing. Eventually, they ceased all communication. No updates, no resolution. I had to dispute the charge with my credit card company to reclaim my money. This feels like a classic bait-and-switch with endless delays. Friendly voices on the phone don't make up for misinformation and broken promises. I strongly urge anyone thinking of making a purchase here to look elsewhere.
I was disappointed when your site advertised a 5% discount for first-time buyers, but when I entered the code, it said 'that doesn't apply to your item.' It's frustrating to see discounts advertised if they don't apply to all items.
I placed an order on 12/14/25 and just discovered today (12/22/25) that the item is out of stock and won't arrive before Christmas. It's very disappointing not to have received this information sooner. I tried reaching out via email with no response, and finally contacted customer service to find out what happened. Poor communication led to a disappointing experience.
I understand why some might feel frustrated and suspect it could be a scam site. My order didn't ship on time, which was annoying, but the customer service representative did a commendable job ensuring everything was eventually sent, and I received the pool cue my girlfriend ordered a week later than expected. In the grand scheme of things, it was a minor inconvenience for the great deal we got!
I had been wanting a specific item for over a year and had terrible experiences with other companies that claimed to sell it. I’m thrilled to have finally worked with someone and not just ordered online. The representative was fantastic and assured me everything would be handled properly.
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Recreation Outfitters offers top brands for all of your Recreation needs. Browse the best inflatable kayaks, the best patio furniture, and outdoor heaters. Recreation Outfitters is dedicated to being a trustworthy resource, where customer's know that they're getting a quality product.
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