Review Time
I placed an order but did not receive any confirmation. I was charged and have not heard back from the support team. I've seen similar complaints on their advertisements. This service feels fraudulent and like a scam! I suspect the positive reviews are not genuine. This company does not live up to its claims. AVOID AT ALL COSTS!
I won't shop here again. My initial order was delayed but eventually arrived with the wrong essential oil. When I contacted the seller, they promised a replacement or refund, but after two months, I'm still waiting. I've received many empty promises that the item is on its way. I’m starting to think this is either a scam or poorly managed. The wax was also disappointing; I've found better options elsewhere.
I am very dissatisfied with this seller. I ordered two cartons of candle pearls that were supposed to include free wicks. The candles arrived, but the wicks were missing. The seller only responded after I mentioned leaving a review. I was asked to check the cartons and send a photo, which I did. They said wicks would be sent, but 10 days later, I still haven't received them. I'm unsure about the candle pearls, but I wouldn't buy from them again due to poor quality control and customer service.
This seller is a scam, delivering poor quality, broken items late, as they come from overseas. The return process is frustrating, requiring numerous emails with requests for photos and videos. I returned my item with the original courier but have only received unhelpful replies since. My next step is to involve my credit card company, but I fear the seller will be gone by then.
I placed an order but never received a confirmation. I've been charged and customer service has not responded. Many comments on their ads echo similar issues. This seller appears to be a scam! I suspect the positive reviews are not genuine. DO NOT PURCHASE!!!
I still haven’t received my order. When I finally got a reply from their messaging service, they said my order was damaged in transit and a new one was on the way. I still haven't received anything. I've sent several messages through chat, email, and their contact form but have heard nothing! I was really looking forward to this, but now I'm over £100 down with nothing to show for it.
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Created by Élise & Manon, two childhood friends from Paris, Warmnest Candle turns simple moments into rituals. Our refillable, plant-based wax pearls let you create and relight your candles endlessly — for a more mindful, sustainable kind of warmth.
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