Review Time
I rated them 1 star because their product is genuinely good, but the shipping and customer service are lacking. On my first order, I received the wrong flavor pods, but they made it right and sent the correct ones. For my next order, I subscribed, but within a month, they were out of stock on one of the flavors. I ordered a box to hold me over until my subscription was shipped. I received a notification stating my order was delivered, but I never received it. I have security footage showing my door and mailbox, and there were no deliveries at that time. I was told to contact the postal service myself. They treated me as if I was trying to claim a free product. I’ll give them one more chance because their products are good, but the hassle is frustrating.
In short, don’t expect any assistance from their customer service. I subscribed to their monthly flavor variety pack without issues for several months. In December, I received my box. However, in January, I was informed that the December box was out of stock, and my subscription seemed to have been canceled. When I contacted them, they refused to check my account, simply repeating that the December box was unavailable. Eventually, they acknowledged a larger issue, claiming a 'glitch in my account' and promised a refund. They said a replacement would be sent within 24 hours, but it’s now four days later with no updates. I’m done. It’s unfortunate because I like their coffee, but it’s not worth the trouble. Update: I received another notice about the December box being out of stock. Unbelievable.
This is my favorite coffee brand! I love ordering through various platforms. All their coffee and hot chocolate flavors are fantastic! The variety packs are usually well-stocked for the holidays. Most of the packaging I’ve received has been great without issues. The Red Velvet Hot Chocolate is quickly becoming one of my new favorites. These are the best K-cups I’ve ever tried!
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