Review Time
Honestly I was terrified by comments here, was really afraid to order. But it all went well, they delivered the right size, colour and quick fast. It took the maybe just 5 working days. Not sure about the quality, we will see over time.
Honestly I was terrified by comments here, was really afraid to order. But it all went well, they delivered the right size, colour and quick fast. It took the maybe just 5 working days. Not sure about the quality, we will see over time.
If I could give then 0 i would.Placed an order a few days ago and it arrived today wrong, wrong color of crocs and the rest of my order missing. I checked my order and discovered with no explanation at all that more than half my order had been cancelled.I tried to reach out to customer aka non existent services and nothing clearly they dont exist. I am now having to return the product with no return label in sight I have no printer at home so this will be good.Honestly troops stay away from this micky mouse company.
Appalling … I created an order in which they cancelled it all without explanation. Presuming a stock issue, I ordered something different in a large order and only 1 tiny charm arrived. After speaking to customer support on the live chat. Which is challenging to get to speak to an agent, the phone lines are also all in the Netherlands so unable to ring them direct. I was unapologetically informed that they decided to send the one charm and that it takes a few days for their stock to update. All items still show as available and in stock, and I was just advised to order them again. Still awaiting a refund for both orders.
Update 5/2. Had some communication with Crocs via Messenger up to the point at which they asked what I was trying to order with the invalid code they provided. Which I thought was quite hopeful. Wrong. Nothing further from them despite providing the info requested. Absolute shower.Like many others here, had an order cancelled, I did at least get a refund. Then an email from Crocs with what purported to be a 50% off code. Does it work? No. Live webchat just said clear browser and try again. It doesn’t work. There is one ambiguous character which could be an upper case O or a zero. Neither work. Shan’t bother ordering from them again.
ordered harry potter crocs, an accessory and letters that spelled out my sons name. Useless people then send me a mail saying parts of the order are cancelled. They decide to cancel the main part of the order, the crocs and accessory and three of the letters of my sons name, so in total they think it makes sense to send me an order consisting of two letters. I ring through to them to check this is infact valid and after waiting for 35 mins get through to someone who says they had techincal isses. in this day and age, should it be this hard to spend money with a company?
Wish I could give 0 stars!! Customer service is abhorrent! And wasteful of your time.Ordered crocs for a present for them to be cancelled.. finally got through to someone and have said I will not get a refund until 7-14 business days!! Absolutely disgraceful.This company will never see my money again!! DO NOT BUY!!
I ordered 2 pairs of Crocs directly from the website, received a confirmation email and then the next day had my order cancelled. When I contacted them to ask why, they said that the items must have gone out of stock. However both styles are still showing in stock and have now reverted to full price. I now have to wait up to 10 working days for a refund. Absolutely terrible customer service and dishonest practice.
Ordered & paid online, two days later received a cancellation notice ?? No reason just my order was cancelled, intrigued I called customer services, the agent was as thick as two short planks, utterly dateless and advised “out of stock” must of had stock when you accepted my order ? She then advised a refund would be 5 days ? Are you sending it by carrier pidgeon ? When I paid you it was instant ! Finalising my first Croc experience my phone carrier advised my call cost £1.78, of which I doubt very much I’ll get back, what an appalling company (whom are still advertising my initial purchase as in stock) orderNo=16155884CGB if you would like to compensate me in any way !
Ordered pair of crocs for my mum, got an email saying your order has been ca cencelled without reason.I thought it was a spam but i speok to custo er servuce they told me they are out if stock and this is thoeir policy.Please dont waist your time .
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As light hearted as they are lightweight, Crocs footwear provides profound comfort and support for any occasion and every season.
