cueandcase.co.uk

4.9
4.9 Based on 400 reviews

We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos...

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Average Rating

4.9

/
5

400 Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

All Reviews

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Review Time

Matt F
Service is absolutely outstanding. Called with an order query and they went out of their way to help

Service is absolutely outstanding. Called with an order query and they went out of their way to help me. Nice little gift with my order too, which was very unexpected. I have no hesitation in recommending them whatsoever, and I'll certainly be ordering from them again.

5
Date of experience: Jan 28, 2026
Melvin Butler
Excellent customer service

My son decided last minute that he wanted to buy me some American pool balls for Father's Day. The seller had them at a good price, but I was unsure if they would arrive on time. I called them Thursday morning, and they were very friendly and helpful, saying they would process the order but couldn't guarantee anything.

5
Date of experience: Jan 13, 2026
AK88
Arrived sooner than anticipated

Arrived sooner than anticipated, securely packaged, undamaged, and a quality case. Very pleased 😊

5
Date of experience: Jan 13, 2026
Leamon R.
Excellent packaging and delightful surprises!

The package was carefully packed to ensure the items were safe during transit. Everything was flawless! I even received some candies and coupons, which was a lovely touch. The items are fantastic. I highly recommend this service, even though I couldn't get it delivered to France.

5
Date of experience: Jan 12, 2026
Excellent packaging and products

The parcel was packed carefully to protect the items during shipping. Everything was perfect! I even received some candies and coupons, which was a nice touch. The items are fantastic. I recommend them even though I couldn't get delivery to France.

5
Date of experience: Jan 12, 2026
Des Carter
Quality cues with a good feel

The cues were of good quality and felt nice to use.

5
Date of experience: Jan 10, 2026
Dexter Wright
Wonderful item

I haven’t changed my cue in almost twenty years, but this replacement is truly wonderful. A quality product, this is my second purchase from the seller after getting my son his first cue early last year. Don’t hesitate to get one of their cues; I’ll be relying on them for all my accessories too. Thank you 👍

5
Date of experience: Jan 09, 2026
Andrew
Order never arrived

I never received the order. I received an email stating it had been dispatched, but there was no follow-up. I replied to the email asking for a review, but got no response. I won't be ordering again.

1
Date of experience: Jan 09, 2026
Andrée Clark
Fantastic variety of cues at great prices

Fantastic variety of cues available at competitive prices.

5
Date of experience: Jan 07, 2026
Hector Morris
Outstanding buying experience

The buying process was exceptional. Smooth transaction and an even better cue, along with a delightful little treat in the packaging. Many thanks, team!

5
Date of experience: Jan 05, 2026

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