Review Time
IG would not accept orders from me this morning on the DAX because of ‘price movements’ I phoned them and was told it was because they were protecting their customers from extreme volatility.
More like protecting their profits.
This company loves taking your money, hates giving it back.
It takes a long time to reach their customer service.
Customer service provided by the agent was fantastic.
Withdrawal beyond my credit card deposit was difficult.
Got to call CS for assistance.
Could be improved
disgrace, for such a user freidnly platform they lack basic chart tools, plus "there" orderflow is way off centered compared to other analyst tools. CANT even enter a trade properly. only recommend using if you like looking at messes
I have been trying since January 15 to transfer my ISA account to IG. IG system seems to have stalled and no-one at IG will investigate. Over 15 emails from me, two phone calls from me, email to complaints and compliance get acknowleded but NO ACTION. Yet my wifes accounts and my share dealing account transferred with 5 star service. Bizarre.
Had a question for the support team, Prabhjot Singh responded to me super quickly via email and answered my question with all of the information I needed. I was super impressed by the speed and the clarity of the communication
Hacked account and unauthorized withdrawal
My account had been hacked and made an unauthorized withdrawal through credit card without any verification on the card. It's a serious issue and they took 8 days already to review my account but still don't have returned that withdrawal nor reactivate my accoount yet. It's really frustrating that I have tried to reach the team or my account manager on the issue several times but the problem is still not solved.
the website for trade is absolute joke !!!
I have account for many moths, once I have clicked on move from demo to live account website is logging off every few minutes. I have already loose money because of this BAG !!
The service does not adhere to standard trading principles and instead follows their own customized rules. I appreciate the response regarding the warrant exercise conditions; however, these general principles do not alter the specifics of my situation. I submitted an instruction to exercise my warrants, which was processed, but now I have an outstanding balance due to insufficient funds. The amount of £9,315.53 is still owed, and recovery efforts will continue for this legitimate debt. If I wish to file a formal complaint, I can do so, but this does not exempt me from settling the balance. Unless I want to discuss payment options, the matter is considered explained, and further actions will be taken if payment is not received promptly.
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We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps.
Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders.
Through our low fees and smart price-sourcing technology, we help traders keep their costs down.
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit.
* Based on revenue excluding FX (published financial statements, February 2018).
† For the 12 months preceding 1 July 2019.See more
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