cusbclo.com

3.8
3.8 Based on 21 reviews

Cusbclo is a German streetwear brand that focuses on High Quality Tracksuits. These are available in 18 different colors as a Hoodie, Zip-Up, Open Leg Jogger and Cuff Jogger....

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Average Rating

3.8

/
5

21 Reviews

5 Star
55%
4 Star
5%
3 Star
14%
2 Star
9%
1 Star
18%

All Reviews

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Review Time

CB14
No delivery and no communication.

I have received nothing after placing my order 12 days ago, and my emails have gone unanswered. If a service cannot provide a product, they should not offer it. My daughter also ordered from this platform and is quite let down. She reached out regarding a delay, yet still received no reply. I request a prompt refund, or I will take further action. This feels like a scam.

1
Date of experience: Dec 08, 2025
Good Quality but Lacking Customer Support

The items I received are of good quality, but I'm encountering significant issues with customer service. I've returned some clothing and am waiting for a £100 refund. I've attempted to contact the company about the collection of the items through their postal service, but despite multiple calls, I haven't managed to speak with anyone, and my emails have gone unanswered. I would be willing to improve my rating if they can enhance their customer service, but at this moment, I'm quite disappointed. It feels as though my refund will never arrive, and the entire return process is becoming quite stressful.

3
Date of experience: Dec 01, 2025
Rosalind Turner
Quality Products but Customer Service Concerns

The items I received are of good quality, but I'm facing considerable challenges with customer service. I've returned some clothing and am currently awaiting a £100 refund. I've tried to reach the company about the collection of the items via their postal service, but despite numerous calls, I haven't been able to connect with anyone, and my emails have gone unanswered. I'm open to revising my rating if they can improve their customer service, but as of now, I'm quite disappointed. It feels like my refund may never come, and the return process is proving to be quite stressful.

3
Date of experience: Dec 01, 2025
Quincy Brown
Order Received with Missing Item

I received an order that had an item missing. The customer service for the company is virtually non-existent. I've emailed three times over the last two weeks without any response (they claim to reply within 24 hours). I called directly 17 times between 12 and 4 PM, but I only got an engaged tone and never spoke to anyone. The WhatsApp link wouldn’t load. I sent a fourth email this afternoon, and I must say, the customer service is possibly the worst I've ever encountered!

1
Date of experience: Nov 28, 2025
Nowell
Excellent Communication

Excellent communication. The tracksuit and t-shirt are of amazing quality! Five stars all around - I'm very fond of this brand.

5
Date of experience: Nov 21, 2025
Annabeth Walker
High-Quality Items

The items I ordered are of high quality, and the kids loved them, especially the colors and design. I also had the pleasure of speaking with the customer support team, who responded quickly and without any wait. Overall, I'm very satisfied.

5
Date of experience: Nov 10, 2025
MC87
Everything is Perfect

Everything is perfect.

5
Date of experience: Oct 22, 2025
Paula Howard
Great Quality and Fit

The quality is really good, the fit is perfect, and the delivery time was also impressive. I was very satisfied with my order.

5
Date of experience: Oct 15, 2025
Mason Long
Shedding Issues

I ordered a tracksuit and a hoodie. The designs looked great and felt nice initially, but after wearing the tracksuit just once, the inner fabric started to shed everywhere. Tiny fibers covered my socks, t-shirt, and even spread throughout my home. The tracksuit became completely covered in this shedding. For the price, I expected much better quality. I am very disappointed; the inner material simply doesn't hold up.

2
Date of experience: Oct 10, 2025
Minisaucisson
Outstanding in Every Way

Amazing delivery time, excellent quality and detail; I couldn't ask for more. The fit is very good (5'11 size S), easy to contact, and despite a language barrier, I had no issues. Definitely planning to purchase again soon.

5
Date of experience: Aug 20, 2025

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