Review Time
Abysmal Service, Months of Delay, and Hypocrisy
Quoted as a 2-day job on 16 September 2025, my solar installation wasn’t completed until 5 February 2026 — nearly five months later. Communication was shockingly poor; I constantly requested call backs for updates, which were ignored, and I had to personally inform the installer that the DNO had contacted them about information they had completely missed.
The company admitted the delays and poor communication were “extremely regrettable”, yet when I initially requested compensation for the months of lost solar generation and potential export income, they flatly refused and insisted their service was fine. Meanwhile, they happily charge customers late payment fees without hesitation — a blatant, unacceptable double standard. Offering a boiler service as “goodwill” was irrelevant and insulting.
This experience was completely frustrating, unprofessional, and mismanaged from start to finish. I am extremely unhappy with this company
Custom Heat were very good at communicating about installing the new Worcester Boiler. After a few initial teething problems when the Boiler showed an error code a day or two after installation and then again a few days later - Custom Heat sent an engineer out on both occasions and the problem that was causing the error code was rectified much to my relief.
I recently had a boiler service, and I was extremely impressed with the engineer's visit. He was on time, maintained cleanliness throughout, and showed significant expertise. He quickly identified the likely cause of the water pressure issue and explained it clearly. Moreover, he proactively ordered the necessary part for a possible fix. Overall, it was a professional and reassuring experience, and I would highly recommend this service.
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Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
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