daikin.co.uk

3.8
3.8 Based on 120 reviews

Daikin delivers sustainable, energy-efficient indoor climate solutions, from heating and cooling to air quality and ventilation. With 100 years of innovation behind us, we're driving the UK’s transition to low-carbon living through advanced heat pump tech...

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Average Rating

3.8

/
5

120 Reviews

5 Star
59%
4 Star
12%
3 Star
4%
2 Star
3%
1 Star
21%

All Reviews

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Review Time

Vincent Price
Excellent heat pump that reduces costs significantly

The heat pump is fantastic and helps us save a good amount of money. It would have received 5 stars if we had a better method to track energy consumption and if the app were more user-friendly.

4
Date of experience: Dec 25, 2025
Craig R.
Prompt response to my inquiry

I received a prompt response to my inquiry, which eased my worries over the holiday season. Thank you!

5
Date of experience: Dec 24, 2025
Carroll
Years of issues and a dangerous situation

I opted for a modern heat pump system, expecting reliability, but my experience has been quite the opposite. Early on, I faced constant problems requiring multiple repairs, costing me thousands. While I appreciate the eventual replacement, the journey was filled with stress and financial loss. A boiler fire is a serious safety concern, and I feel my situation has not been treated with the seriousness it deserves. I am still waiting for proper acknowledgment and an apology regarding this issue.

1
Date of experience: Dec 22, 2025
Larry
Outstanding customer service

The customer service was outstanding and very responsive. The engineer was fantastic, resolving our issue in no time.

5
Date of experience: Dec 22, 2025
Ada Taylor
Everything is functioning well so far...

Everything is functioning well so far, and my interactions with the support team have been positive.

5
Date of experience: Dec 19, 2025
Willy Reed
Cozy home with hot water

Our home is lovely and warm, and we have hot water. What more could we ask for?

5
Date of experience: Dec 19, 2025
Disappointing customer service experience

The attitude of the customer service team was quite poor as I attempted to link the warranty for my product in my new home. It felt like they were more focused on what couldn't be done rather than finding a solution.

1
Date of experience: Dec 19, 2025
Christy Morgan
Leaking hot water cylinder issue

My hot water cylinder has started leaking after just two weeks of use. I'm unsure how to address this since it was installed on the first floor. However, I appreciate the customer service reaching out quickly to see if they can assist with a repair or replacement.

3
Date of experience: Dec 18, 2025
Takunq
Simple warranty registration process

It was easy to register for the extended warranty.

5
Date of experience: Dec 18, 2025
Oliver B.
Warm home, but app needs improvement

This is my first winter with an air source heat pump, and it's keeping my home warm. However, the app experience is lacking. While there are ways to access data externally, the official app is not very user-friendly and could offer more control and detailed insights.

3
Date of experience: Dec 17, 2025

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Business Details

  • Daikin delivers sustainable, energy-efficient indoor climate solutions, from heating and cooling to air quality and ventilation. With 100 years of innovation behind us, we're driving the UK’s transition to low-carbon living through advanced heat pump technology and a commitment to net zero by 2050.

  • email marketing@daikin.co.uk
  • language https://daikin.co.uk

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