Review Time
Dodgy company, took my payment but did not delivery the mattress. I chased them and they apologised and said they would investigate and come back to me.....they didn't. I then asked for a refund, which they promised to process and still haven’t.
They respond very quickly to negative publicly visible reviews, feigning concern, but slowly to emails about the order. This shows they are trying to curate their public image, while not really genuinely caring about Customer Service.
Dodgy company, took my payment but did not delivery the mattress. I chased them and they apologised and said they would investigate and come back to me.....they didn't. I then asked for a refund, which they promised to process and still haven’t. They respond very quickly to negative publicly visible reviews, feigning concern, but slowly to emails about the order. This shows they are trying to curate their public image, while not really genuinely caring about Customer Service.
I would avoid buying from this company again. I don’t think I’ve ever dealt with a company with such appalling customer service and support.I ordered bed linen ten days ago now. I’ve had nothing from them, and no notifications since the initial order.I appreciate mattresses and larger items can take longer to dispatch, but surely not bed linen?! That should just go with a regular courier.I’ve messaged them many times by email asking for an update or for themto just cancel and refund my order if they cannot deliver. I’ve used their online chat (which no one ever responds to online). There are no telephone numbers, which is suspicious in itself. It almost feels like a scam company.Save yourself hours of frustration waiting for a response and just don’t order from them.I will be interested to see if they respond to this review, as they don’t see to respond to any of the other messages I’ve sent. Very negative experience with this company, be warned.
I appreciate that this bedding is a linen and I really want to like it (which is why I have given it a 3-star rating), I have encountered significant issues with its sizing. The duvet cover is extremely large; I checked the label after receiving it to make sure I’d ordered correctly and it clearly stated "king-size," but my king-size quilt is completely swamped inside. As a result, the quilt moves around and bunches up during the night. I have tried washing the cover multiple times in the hope that it would shrink, but it remains too big.Unfortunately, due to this major size discrepancy, we are finding ourselves preferring our old bedding, making the usability of this cover a 1-star experience. Additionally, the buttons have already started to fall off, which is disappointing.
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