Name: directtilewarehouse.com
Telephone: 01792773015
Rating: 4.3

Madison Price Guest

Subpar tiles and no support

The tiles I received were of very low quality, and I immediately filed a complaint. Unfortunately, there has been a total lack of customer service—no responses, no follow-ups, nothing at all. I’m left with these awful tiles, and no one is taking accountability or showing any willingness to assist. This is unacceptable service and a complete disregard for customer satisfaction. I will not be returning.

Date of experience: Jan 14, 2026

Carrie Ann Smith Guest

1 month ago

Terrible experience with the tiles...

The quality of the tiles I received was very disappointing, and I submitted a complaint right away. Unfortunately, I have received no customer support—no replies, no callbacks, nothing at all. I’m left with poor-quality tiles and no one seems to care or take responsibility. This level of service is shocking and completely unacceptable. I won’t be returning.

Date of experience: Jan 14, 2026

angeldark7291 Guest

3 months ago

Brown tiles experience

I ordered samples online first. The tiles arrived promptly, well-packaged, and without any issues.

Date of experience: Nov 17, 2025

Conrad Barnes Guest

5 months ago

Satisfied Customer

I don’t typically leave reviews or recommendations, so the fact that I’m giving a 5-star rating speaks volumes. I visited the store for bathroom tiles and received fantastic assistance—helpful advice without any pressure.

Date of experience: Oct 02, 2025

Bryan Reed Guest

5 months ago

Great shop and excellent customer service

I’ve been a customer for over 40 years, and I’ve always found good stock. The staff are always eager to help, prices are unbeatable, and I’ve never had any issues. A great all-around tile shop, thanks to the team!

Date of experience: Sep 17, 2025

LC Guest

5 months ago

The company truly cares!

I previously left a critical review regarding service and communication about outdated stock. I was pleasantly surprised to see the company go above and beyond to resolve the issue, and communication has improved significantly. I’ve spoken to several team members, all of whom provided excellent service. I'm pleased my stock is now available, and I'll be collecting it soon. I appreciate their efforts in communication and customer care. It's unreasonable to expect perfection all the time, and I will continue to support this company!

Date of experience: Sep 09, 2025

Sammy Long Guest

5 months ago

Impressed with the service throughout...

I was very impressed with the service from start to finish. They offered the best tile prices I found, and the staff were extremely knowledgeable and helpful, making the entire process seamless. They even provided free delivery to my home, which was excellent, and recommended a tiler who did a fantastic job. Highly recommended!

Date of experience: Sep 04, 2025

Alec Price Guest

6 months ago

Thrilled with my second purchase!

This is my second order from the company. I purchased porcelain tiles for my kitchen, and their quality is outstanding. I couldn’t be happier with my decision. I will certainly return for my next project!

Date of experience: Sep 02, 2025

Francis Sanders Guest

6 months ago

Long-time customer satisfaction

I’ve been a customer for decades. The service is always excellent, and they go out of their way to help. I have no hesitation in recommending their products, as their wide selection of quality tiles offers the best value for money.

Date of experience: Aug 28, 2025

Collin Morgan Guest

6 months ago

Fantastic experience!

I had a wonderful experience with the staff at the showroom. From the moment I entered, I was greeted with a friendly smile, and their cheerful demeanor made my shopping experience enjoyable and stress-free.