Review Time
Excellent online service, Very prompt email responses from Tim and Steve regarding a gas fireplace for my house. I had read good reviews about North country fire, and now I know why.
The representative got back to me within a day, even during the Christmas holiday, while other e-commerce fireplace companies mentioned delays until after the new year. I have everything we needed on order, and the installer has all the necessary information for installation next week. We'll have our fireplace set up by the time the competitors resume their operations. Great job!
This service provides reliable and professional fire safety solutions. The team is knowledgeable, responsive, and ensures that all standards for safety are met. It's a trustworthy choice for anyone in need of reliable fire protection.
The representative was incredibly friendly, patient, and helpful while assisting me with my remote. I had mistakenly switched the toggle to the incorrect position, and he guided me through each step to ensure it functioned correctly. I'm so glad I reached out to the company first, and it's quite convenient that they offer technical support for troubleshooting.
Thank you Dean for your assistance in helping me start my fireplace! Your patience and knowledge on troubleshooting throughout our 90 minute phone call is commendable!! My family and I will surely enjoy our working cozy fireplace, now that it’s getting cold outside! Zindy
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North Country Fire is an authorized online retailer focusing on providing the best selection in Electric Fireplaces, Gas Fireplaces, Direct Vent Stoves and Gas Inserts. Specializing in contemporary and modern wall fireplaces from Napoleon, Majestic, Empire, Dimplex, Monessen and more. We pride ourselves on providing the best customer service in the industry, take a look at what our customer's have to say and get in touch for great pricing and the ultimate customer service experience. See more
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