Review Time
Impressive customer service and reasonable prices. I was searching for a specific camera that was out of stock everywhere. After finding this platform, I saw they had two in stock at a fair price. They quickly confirmed availability through messages, and two days later, I was thrilled to unpack my new camera.
I recently bought a cinema camera from this platform and couldn't be happier! They offered the best price I found online, and their customer service was outstanding. I had a warranty question and received prompt, clear answers from a representative. The whole process was smooth and professional, and I highly recommend this platform for competitive prices and excellent support. I will definitely return and recommend them to friends!
Pros: Great prices, relatively fast customer service, and good communication about delivery. Cons: The box was opened and repackaged, and the camera I received had a dirty sensor. However, after contacting customer service, they were willing to accept a return and issue a refund. After cleaning the sensor myself, I found the camera was in perfect condition. They even refunded me for the cleaning costs, which I consider fair.
made a very big order. Waited for a week. No update. Then I email them and they ask for id verification cause it’s a big order. I provide and wait for a week. I email them again and they just refund me. No justification, no nothing.Slow support, unacceptable behaviour
Be warned that this is a website that changes pricing while you are searching for products. Here is my experience with Dakauf. I found a fuji x-h2s displayed for a discounted price of 2278 eur. I asked customer service if it included a fuji warranty. Their customer service agent confirmed it did a couple of hours later. The camera was now magically at the original undiscounted price of 2351 eur. Victoria tells me this is because they have automatic prices, that this might be a different item on a different shipment, etc.. It is very clear this is just Dakauf intentionally removing a discount on an item abd making up stories. So be warned - Dakauf change prices when it suits them and find excuses. I strongly recommend using a more reliable website.
I bought Nikon Z8 camera and got it after 3 days. I actually expected much longer delivery time. So, my experience was really pleasant. The price was considerably lower compared with other sellers. I even suspected a fraud because of the low price but as the 'dakauf' was recognized by my bank as an honest seller I decided that there was no risk. And there really was not!
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Dakaufilla olemme sitoutuneet tarjoamaan mahdollisimman alhaiset hinnat säilyttäen samalla korkeimman palvelutason. Tavoitteenamme on tarjota laadukkaita tuotteita nopealla toimituksella ja luotettavalla asiakaspalvelulla, samalla pitäen kustannukset alhaisina. Laatua ja edullisuutta ilman kompromisseja.
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