Review Time
I recently purchased a product from Dakauf.eu and unfortunately I am extremely disappointed with my experience. When I received the package, the seal on the product was torn, indicating that it was opened. Plus, there is no manual book inside.It is clear to me that Dakauf.eu has sold me a used or defective product and that they have intentionally deceived me by not disclosing the actual condition of the item. I feel like I've been scammed, and I'm extremely disappointed with the experience. When I contacted and asked for help, they blamed me for using and damaging the camera and intentionally returned it. I noticed that the camera is not in the new condition but my fault is that I did not take a closer inspection to find out that it was damaged.I will not recommend this to anyone as their practice is dishonest and unfair to their customers. It is unacceptable to sell a product with damaged packaging like new and I will move my business elsewhere in the future.Edit: Dakauf to clarify,1. I have another sony camera and noticed the difference between the AC adapter. I contacted and didnt received the clear explaination.2. When I request return, there is no instruction how should I return so I just let the courier do their job. I am sorry the package is labelled on it.3. My original wish is return and refund so I dont put on mind on inspection. i assume as long as I dont use, the condition remain the same4. I live in Finland and this is how the sellers handle this situation: they refund to me because this is the customers right and put the product to outlet because it is opened and it is not customer’s problem5. The main question here that I never got your answer: the package is not seal, components are missing and you keep blame on me of using and damaging.You would never support on this even though I agreed to compensate you when the package is labelled. I have little time but I will try to report my case to eu consuming law based on the fact that the seal is broken.
Great website. Received the product in two days. Also, it was cheaper than anywhere else. One slight problem for my Sony headphones was the language being in Japanese for the manual. However, its all available online and changed the headphone language through the app.
I had a positive experience.I bought an iPhone, got it in 3 days. Received notifications every step of the way: that my funds were received, that my order was being processed and that my order had been shipped with tracking. The price is the best, everything is great, l'll use dekauf.eu for next purchases!
I have placed an order for Fuji camera with lense. The last information I got is that my order is being processed. I have tried to contact Dakauf via Facebook Messenger and asked to check for my estimated delivery status. It was promised to check, but nobody answered. I have sent couple of e-mails, but no answer so far. I am getting a bit worried about this service and it is not 24/7 service availability as stated on the website. At the moment I am not even sure if I should cancel the order or wait until somebody gets in touch with me..UPDATE:After my negative feedback I have been contacted by Dakauf service team and got all needed information. I was surprised by how them do care about their service quality. I think that I was way too impatient when I decided to rate them so low. And of course I received all merchandise even earlier than was promised. Good work Dakauf team!
Support was quick and I would always receive an email or fb message to update on my order. I was a bit sceptic at first by reading other comments about not receiving their items on time. My Fuji x100v was delivered under 24 hours from one country to another - that was crazy. The only thing that the order was shipped only after 4 business days after ordering, but once it was sent it got delivered fast.
I was searching for Samsung galaxy s22 ultra phone through price comparison websites. Dakauf offered the best price and also free transportation. Got my phone in less than two days, it was well packed, unharmed and works as it should. So nothing to whine about, will probably order again from this website if I need something.
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Dakaufilla olemme sitoutuneet tarjoamaan mahdollisimman alhaiset hinnat säilyttäen samalla korkeimman palvelutason. Tavoitteenamme on tarjota laadukkaita tuotteita nopealla toimituksella ja luotettavalla asiakaspalvelulla, samalla pitäen kustannukset alhaisina. Laatua ja edullisuutta ilman kompromisseja.
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