Review Time
I regret that I did not check the reviews for Ruth's Roses prior to placing an order. The bereavement arrangement that was delivered was not what I ordered and paid for. I purposely paid the price for the arrangement that was labeled "as shown", and I expected that to be delivered. It was not! It did not include the flowers shown - instead it included much downgraded flowers and much less in abundance. I reached out and reported the issue and requested they make it right by delivering what I ordered or full refund. Several days later, Jazi responded referring me to their "policy" on the website and indicating that they would not make it right.
My d-i-l's mother recently away in Arizona and I ordered the Comfort plant peace lily to be delivered to her home since there will be no service. I paid more for the deluxe plant and when she sent me a picture of what was delivered, I was horrified! It looked nothing like the plant on their web site. I called to voice my concerns and was told to send a picture of the delivered plant which I did, but still no response. After another call, they said they would get back to me next week. This is unacceptable to say the least! They scammed me by showing beautiful plants on their site taken from other floral apps in the Scottsdale area. I could have gotten a beautiful peace lily from Home Depot, but I live in California. I wish there was a negative star rating for this review.
Under no circumstances should you order from this florist! Worst arrangement I ever ordered, I was embarrassed to have sent it. Ordered $100 plant arrangement from a picture on their site that they assured me they had. They substituted every plant. I could have gone to Walmart. They obviously are not a skilled florist.
If I could leave a negative star review, I would. Ordered flowers for a birthday for same day delivery. I got a message after 2:00pm telling me that they could not fulfill the order "due to supply issues" and would refund my money in 3-5 business days! I don't care so much about waiting for the refund, but now I cannot get the birthday gift delivered by anyone else because they waited so late to notify me. AVOID THIS SCAM COMPANY AT ALL COSTS.
If I could put a negative one I would.
I made up an order for a loved ones Funeral and even gave a tip for a total of $152. I did not find out until four days later that the flowers were unable to be sent in a refund was given. They should’ve called me when they knew they could not fulfill the order and I could’ve called someone else but instead, the family got nothing from us.:( very poor customer service!
Ordered on line, says its local family owned business. It is not. Sympathy basket never delivered, although they state it was and will open an investigation and get back to us in 48 hours. This is unacceptable.
There is o proof of delivery from this. company. Funeral home acknowledgement basket never received.
Worst experience every. I buy flowers weekly, so I decided to give this florist a try. I placed my order before 6am and still did not get it delivered that day. Called the customer service number and had a very rude experience. I do not nor will I ever recomend this business.
They don’t even deserve a star! They accepted my order for a family member's funeral and then canceled it due to a product shortage! What is going on? This is outrageous! I have emailed them four times asking for a resolution, and all I get are apologies without any solutions. I'm extremely frustrated! This feels like a scam! Avoid this service!
Total fraud! I regret not checking reviews before ordering an arrangement. This feels like a scam operation. It's absurd that they accept orders and then claim they cannot fulfill them. I'm starting to doubt the existence of this florist. If I notice any charges on my account, I will report them to the authorities.
I ordered a flower arrangement on December 18 for a funeral on December 21. Saturday delivery was acceptable since they don't operate on Sundays. However, I received an email at 4:45 PM on Saturday stating they couldn't fulfill my order. There was no phone call or any notification to help me make alternative arrangements. It felt very inconsiderate. I strongly advise against using this service.
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