Review Time
Have had 2 issues where I needed to contact customer service and both were solved very quickly. The first time I needed to just cancel an order and the 2nd time I wanted to add on to my order thinking I would need to cancel. Both times I got quick responses and the second I didn’t have to cancel, the rep was able to add the item to the order and forward me the invoice for the difference, very prompt great service.
I bought the goods for the first time, but it was also because of a mistake in communication, which led to the wrong delivery of the goods. But after the response, the response was very fast and responsible to assist in solving the replacement. The goods are also quite high quality. I will introduce it to my friends and shop with peace of mind again.
I have purchased stocked straps from Delugs before and have always been impressed by the material and quality craftsmanship. For my most recent strap, I had to source a made to order (MTO) strap to replace a unique dimension Patek Philippe Gemma Gondola watch. I took many custom measurements from taper, buckle and tongue width, and quick release end thickness. I reached out to customer service and they did a great job assisting me to ensure accuracy of my measurements. It took a little over a month since the alligator leather in my desired color was out of stock. I’m very happy with this purchase and service from the Delugs team. Thank you!
Bumped into the brand's product few years back and now I've become a frequent customer. With steady quality of the leather straps and constantly adding new products in the collection, including rubber, fabric and exotic leathers, it's just too easy to find a strap that can pair with any watches. The shipping is fast, usually sending the order next day after payment (except custom orders), and from where I am I usually receive the package next day (which means 2 days after payment).
Despite receiving a defective strap that was noticeably tearing at the seams, customer support repeatedly denied a return by misclassifying the functional damage as a "cosmetic imperfection". I was only offered a 10% discount and a scripted refusal until I explicitly threatened a CC dispute to get a prepaid return label and a full refund. This was an incredibly frustrating experience that required far too much effort to resolve a clear quality issue.
Hands down my go-to brand for all my watch accessories. I get asked about my leather straps, rubber cut-to-size straps, and watch cases from Delugs daily — more often than I get asked about my watches. The Delugs team is made up of true watch enthusiasts and collectors and this really shines through their work. What’s more, they lead the charge for R&D when it comes to innovating on materials, craftsmanship, usability, and wearability. They’re also in tune with the industry, culture, style, and history of watches, which adds to the impact of wearing/using any of their products. I recommend them to everyone.
Nobody makes integrated rubber straps (for a PRX at least) like Delugs does. The rubber is just right, cut to size makes for a custom fit, butterfly buckle's machined not stamped.. but, if of the 3 I've purchased did start bending spring bars.Customer service responded within 24 hours and sent replacement spring bars and strap no questions asked!
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