Review Time
I’ve become a huge fan of Delugs. What really stands out to me isn’t just the quality of their products (which is excellent), but the constant innovation they bring to the space. You can tell they genuinely care about pushing things forward rather than just following trends.Even more impressive are the people behind the brand. Their passion, attention to detail, and commitment to the community really shine through in everything they do. It’s rare to find a company that balances product excellence with such a strong human touch.Absolutely love what they’re building.
I have been a Delugs customer for years and have been consistently satisfied with the quality of their straps, especially their bespoke program. Amazing variety for stock straps and and endless amount of customization - haven’t been disappointed yet.
Delugs is my favourite watch strap company! The quality of their straps is amazing, and they have every style and material imaginable. I mostly use their custom program because the lug width of my mostly ladies watches are not commonly available. Their Strap Consultant helps me with choosing the right specifications for each strap, and I've created some beautiful designs that are unique to my collection. Their shipping to Canada is very easy too, which is a bonus. I highly recommend Delugs to all watch collectors!
after wearing the strap for 2 weeks now. The plastic rubber sail cloth. for my cartier santos with the quick release mechanism. its a lovely watch. only thing is you have to cut and fit the strap yourself. 250 euros and you have cut the strap both sides to fit it. there is a little diagram on the box. its realy not enough. im a pretty skillied guy with my hands. and i cut the bracelet too tight. once cut thats it you cant extend it. so it fits very tight on my wrist. for 250 euros you would expect more. information=. my fault but I followed the instructions to the letter and the watch is now too tight it pinches my skin !
I purchased a custom strap from Delugs in 2024 for my partner’s Cartier Santos Dumont. After a year and a half, the glue began to come undone and the stitching started to fail. I wasn’t initially concerned, as the company advertises a lifetime warranty, so I assumed it could be repaired or replaced.However, I was told that my partner washing his hands counts as general wear and tear, and that this is what caused the glue and stitching to fail, despite there being no other visible damage to the strap. As a result, it is not covered under their warranty. Instead, I was offered a 10 percent discount on a replacement strap, along with a suggestion that I choose a different leather to suit his so called “hardcore needs.”I would avoid this company. In future, I’ll be purchasing directly from Cartier instead.
Chaotic customers service, mediocre at best quality Placed order in November. After hearing nothing for weeks, was informed the product I paid for weeks earlier was no longer available. After much debate, got a small discount… which was incorrectly applied so I was asked to pay part of it back. Was promised deliver before Christmas… which didn’t happen. When the product finally did arrive, my Christmas gift was the wrong size. Again having had to ask for it, meaningless discount on future order. Even simple plastic pages for a booklet for watch straps for free were too much to ask for. Terrible service for of mistakes and then stinginess?All of this would be half bearable if the product held up. It does not: wore the supposed alligator strap for an hour and it already bent out of shape (in winter, inside). Never again
I purchased two straps from the "Panerai Straps" collection, explicitly named "Chunky Watch Strap." In the world of Panerai, "Chunky" implies a robust thickness (4-5mm). What I received were standard 3mm thin dress straps that look ridiculous on a Panerai.When I contacted customer support, they admitted that "expectations can differ" and that the name might be interpreted differently, yet they hid behind the fine print in the specs.The real issue is their resolution: I paid $55 for shipping + ~$50 in non-refundable import taxes. Delugs insisted I return the items for a refund, which would mean I LOSE over $100 USD in sunk costs just to fix their misleading marketing. They refused to offer a store credit or a replacement that doesn't penalize me financially.Warning to international buyers: If the product description misleads you, you will be left paying the price. Do not trust the product titles.
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