Review Time
Have purchased many straps and clasps from Delugs and have been impressed. Delugs has awesome cut-to-size rubber straps for watches like the Black Bay 58, which pair nicely with their butterfly deployant clasps. They also have nice leather straps. I like their glossy alligator straps…especially in the Lagoon Blue color…currently out of stock, so hopefully they eventually get more in. This evening I had a bit of an issue with their website and used the chat to speak with an assistant. They were very helpful in understanding the problem and resolving it. Excellent products and service. Cheers.
I had a very positive experience shopping with Delugs.Their customer service was truly excellent. They kindly helped me with a size change and guided me through the whole process very clearly through the chat. Every response was polite, prompt, and helpful, which made the experience smooth and stress-free.Since I was ordering from overseas, I was initially a little worried that the process might be complicated. However, thanks to their professional and thoughtful support, I was able to shop with complete confidence and without any inconvenience.I really appreciated how attentive and accommodating they were throughout the entire process. It is not easy to find such kind and reliable customer service these days.I highly recommend Delugs to anyone looking for high-quality products and outstanding customer support.
I’ve been a customer of Delugs since their early days at the old store, and over time I’ve built quite a collection of their straps.The quality has always been impressive—durable, well-crafted, and thoughtfully designed. What truly stands out, however, is the level of service. The team is consistently friendly, professional, and attentive, always ready to assist with genuine care.I was especially appreciative when they remade one of my straps free of charge after the leather issue I experienced. That level of after-sales support really reflects their commitment to customers.Every visit to the shop has been an enjoyable experience, and I’ve confidently recommended them to many friends and family. I look forward to continuing my journey with them and adding more straps to my collection.
Ordered two watch straps (sailcloth and Nubuck). The Nubuck strap is fantastic: buttery soft and looks great. The sailcloth strap didn't work out for the watch I intended it for but the customer service team was very responsive and made initiating a return easy.
So far they have been great. My first order was very fast. I made a mistake in order the wrong size. I emailed them asked to send me a new one out which I paid for. They responded very quickly in an email and I am now waiting on my second strap. Thank you again.
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