Review Time
I purchased herbs from your website approximately one week before Christmas. At no point during the ordering process was it communicated that your business would be closed from December 6th until January 6th, 2026. As a result, my payment was taken and held for an entire month without any delivery of goods.
I reached out multiple times via email and did not receive a response until January. While I did eventually receive a refund after a month of waiting, the herbs were never sent although you did offer an option to send or refund when I finally heard from you. However when I replied refund I never heard back for a while and had to send another email stating I’ll contact PayPal saying this is fraud.
The lack of communication regarding your closure and the extended delay in addressing this issue made this a very frustrating experience. It’s unfortunate, because your natural products are excellent and have real potential to help your business thrive. However, the current management appears to be seriously undermining that potential.
I purchased herbs from your website approximately one week before Christmas. At no point during the ordering process was it communicated that your business would be closed from December 6th until January 6th, 2026. As a result, my payment was taken and held for an entire month without any delivery of goods.I reached out multiple times via email and did not receive a response until January. While I did eventually receive a refund after a month of waiting, the herbs were never sent although you did offer an option to send or refund when I finally heard from you. However when I replied refund I never heard back for a while and had to send another email stating I’ll contact PayPal saying this is fraud. The lack of communication regarding your closure and the extended delay in addressing this issue made this a very frustrating experience. It’s unfortunate, because your natural products are excellent and have real potential to help your business thrive. However, the current management appears to be seriously undermining that potential.
Paid for my order on 12/12/25 and selected royal mail 1st class for an extra £6.99. Still haven't received the products or a response from one of the 3 emails I have sent to all email addresses I could find. I understand that it is a busy time of year however, not responding or providing any updates is suboptimal at best.
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Edible Dried Flowers & Petals, Quality Loose Leaf Tea, Roots, Barks, Herbs & Spices. Top Quality with Reasonable Prices
