Name: dhlecommerce.nl
Telephone: 000000000
Rating: 1.0

Gwen Guest

Incompetent service with false promises.

A completely frustrating experience. I arranged for two parcels to be picked up, but the driver claimed I refused. I waited late into the night as the pickup times kept changing. The next day, I was told to take my parcels to a local shop, which didn’t accept them. After finding another location, I left my contact information, thinking everything was fine. A week later, the buyer was upset because the parcels hadn’t arrived. I discovered they hadn’t been collected for two weeks, leaving my items among many others. This level of service is unacceptable, and I am very disappointed.

Date of experience: Dec 11, 2025

Winter Long Guest

2 months ago

Package sent to the wrong address with no resolution.

My package was delivered to a location 60 km away, and the company refuses to take responsibility. The customer service experience has been terrible, with frequent disconnections making it impossible to resolve the issue.

Date of experience: Dec 10, 2025

Seth Long Guest

2 months ago

Package misdelivered without accountability.

My package ended up 60 km away, and the company refuses to take responsibility for it. The customer service experience has been the worst; they keep disconnecting the chat, making it impossible to find someone who can help resolve the issue.

Date of experience: Dec 10, 2025

Merle Guest

2 months ago

Terrible service from start to finish.

This company is at the bottom of the barrel. They send fake delivery notifications and fail to deliver packages on time. When items are opened and contents stolen, the only response is a chatbot that directs you back to the sender, closing the chat without resolution.

Date of experience: Dec 06, 2025

JS24 Guest

2 months ago

No delivery once again.

Once again, I was expecting multiple items today, but instead received a message saying, 'Sorry we missed you.' I was home the entire time. This service has proven to be unreliable, and I urge others to consider different options.

Date of experience: Dec 04, 2025

JLELUCKY77 Guest

2 months ago

One star is too generous.

One star is too generous for this service. They promised delivery multiple days, yet I saw them drive by without stopping. I even offered to have the package left at my door, but it still hasn’t arrived. I will be returning it and will never use this delivery service again.

Date of experience: Dec 04, 2025

Kevin Hughes Guest

3 months ago

Unreliable service.

I waited at home for two days for a parcel to be delivered, but it ended up at a service point instead of my address. I wouldn’t trust this company with anything, let alone a parcel I need. They should be embarrassed by their service.

Date of experience: Dec 03, 2025

Kelly Guest

3 months ago

Continued delays without updates.

This message is being written on December 2nd, and there is still no new delivery schedule. The shipment has faced multiple delays, and the lack of communication is frustrating.

Date of experience: Dec 02, 2025

Clive A. Guest

3 months ago

Unhelpful customer service.

I contacted the company today to redirect my parcel, but the representative refused to assist me. They were rude and dismissive, providing no solutions. This level of service is unacceptable and very disappointing.

Date of experience: Dec 01, 2025

Ida Butler Guest

3 months ago

Very poor delivery service.

This delivery service is extremely disappointing. There is no proper service, and the couriers are unprofessional. They claim to deliver packages but often fail to do so, even when I am home waiting for them.