Review Time
A stone came loose after merely 6 months, and the seller refused to repair it for free, claiming I had it for 'quite some time.' Six months is not enough time for a ring that should be durable. I ended up paying for the repair myself. Lousy quality and lack of customer support. I would advise avoiding this.
A stone fell out after just 6 months, and the shop refused to repair it for free, claiming I’d had it for 'quite some time.' Six months is not long for a ring that should last a lifetime. I had to pay for the repair myself. Poor quality and zero customer service. Stay away.
I ordered a gift for my wife 2 weeks before her birthday. The order arrived after 3 weeks but was sent to the wrong address in a different city. The company did not respond to my emails, and when I called multiple times, they assured me it would be resolved soon. Now, 7 weeks later, I'm still trying to get it delivered or my money back. No clear answers, and they don’t answer the phone. Update: received my refund fairly quickly.
From the very start, everything felt right. We entered without an appointment and were told they could assist us. After our first visit, we were already set on the perfect ring. A month later, we received a message that the ring was ready. When we picked it up, we were pleasantly surprised by the representative, who informed us that we received a free upgrade from 2.0 ct to 2.5 ct. This was a delightful surprise, and it complements the ring beautifully. An unforgettable experience!
I had a wonderful experience with the service. Initially, I was worried when I didn't receive an order confirmation after placing my engagement ring order. However, after reaching out via email once the 5-day processing time had passed, their customer service responded promptly and provided all the information I needed. Their after-sales support is excellent, and they genuinely offer solutions when needed. The ring itself exceeded my expectations, and most importantly, my fiancée adored it!
Very good service and quick replies. However, I didn’t receive the documentation for the smaller diamond stones, just for the larger one. I only received an email verification confirming that the smaller stones on the ring are also diamonds.
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