dibor.co.uk

4
4 Based on 121 reviews

Accessories for the home and garden including French style home furnishings, kitchenware, bathroom accessories, crockery and glassware....

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Average Rating

4

/
5

121 Reviews

5 Star
70%
4 Star
6%
3 Star
1%
2 Star
4%
1 Star
19%

All Reviews

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Review Time

Judith
I have loved all my purchases from Dibor, they never fail to please. Not the quickest at delivery bu

I have loved all my purchases from Dibor, they never fail to please. Not the quickest at delivery but worth the wait and prices are good with all the discounts on offer.

5
Date of experience: Feb 06, 2026
Sarah Johnson
Disappointment with the condition of my order

I felt quite let down by my order. The baskets arrived crushed and misshapen. There was a lack of extra packaging to safeguard them. I've had to fill them with paper to attempt to restore their shape. Unfortunately, I was not available when they were delivered; otherwise, I would have returned them.

3
Date of experience: Jan 13, 2026
Kenny
Incredible, top-notch products from this amazing shop!

Incredible, top-notch products from this amazing shop! I've bought numerous items from this beautiful store, and each one has been stunning and of excellent quality. I shop with complete confidence every time and am consistently pleased. I can't recommend them highly enough!👌✨

5
Date of experience: Jan 10, 2026
Dimity
Order not received

I placed my order in early December for a Christmas gift, but it hasn't arrived yet. I've received two emails indicating it was still being processed and would be shipped promptly. Five days have passed since the last email, and there's been no shipment. I've reached out to the support team, emphasizing the urgency of this Christmas present, but I haven't received any response. It's disappointing as it seemed like a wonderful gift, but this was my first experience shopping with the service, and unfortunately, I won't be returning.

1
Date of experience: Dec 20, 2025
Claudia Butler
Incorrect personalization received, no apology

I received an order with incorrect personalization. Instead of an apology, I was told the replacement would arrive today; however, it still hasn't shown up, which is not surprising. It's been two weeks since I placed my order, and I still haven't received the product I paid for. I would recommend avoiding this service.

1
Date of experience: Dec 19, 2025
Order placed on December 4th

I placed my order on December 4th, but after waiting over two weeks, the item still hasn't arrived. It appears to be stuck in a shipping depot. The service did offer a refund, but it takes 3-5 working days to process (excluding weekends). I'm dissatisfied with the overall experience.

1
Date of experience: Dec 19, 2025
Caramael1795
First experience not encouraging

I placed my order on December 15th, believing it would be dispatched the same day as stated on the website, with delivery in 3-5 days. However, two days later, my order hadn't been dispatched. Customer service informed me that personalized items cannot be dispatched the same day and that the 3-5 days refers to dispatch time, not delivery. This contradicts the information provided at the time of ordering. I asked if the order could be expedited, but that was not possible. Overall, the response was unhelpful, and I now have little confidence that my items will arrive on time. I will update this review once they do.

2
Date of experience: Dec 17, 2025
Leonora P.
Disappointing delivery experience

I purchased a mirror with a promised 3-5 day delivery, but after 7 days it still hadn't been dispatched. I received an email on day 4 stating it was with the delivery service, but they are still awaiting the order. I feel this is a delay tactic, and I'm very disappointed with the service from what is supposed to be a 'family small business.' I will escalate the issue with my payment provider.

1
Date of experience: Dec 15, 2025
Merlin C.
Not reliable

I ordered an item for Christmas, but after 10 days and three changes to the delivery date, my order was canceled due to stock issues. It's really disappointing, as I now have no time to find an alternative.

1
Date of experience: Dec 11, 2025
Anderson Kelly
Fantastic service

Fantastic service. I inquired about where the item was made - India. It arrived the next day. Great price and very elegant.

5
Date of experience: Dec 08, 2025

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